We are seeking a highly skilled and motivated Network Operations L3 Engineer to join our team in a 24x7
Network operations environment. As a crucial member of our network operations team, you will be responsible
for maintaining the stability, integrity, and efficiency of our network infrastructure. The ideal candidate should
possess extensive experience in network operations/service assurance particularly in the realm of Cisco
Technologies like SD WAN (Viptela).
Responsibilities:
Provide Level 3 support for network infrastructure, particularly focusing on Cisco SDWAN (Viptela) & WAN
Routing- Switching environments.
Perform troubleshooting, problem resolution, and root cause analysis for complex network issues.
Monitor network performance and ensure optimal operation through proactive maintenance and tuning.
Collaborate with cross-functional teams to design, implement, and support network solutions.
Participate in on-call rotation to provide 24x7 support and respond to network emergencies, faults.
Network Monitoring: Monitor network performance, availability, and security using network monitoring tools
to proactively identify and resolve issues.
Incident Management: Respond to alerts, troubleshoot network incidents, and perform root cause analysis to
resolve issues and minimize downtime.
Drive the LCS Service proactive actions are implemented in the field.
Enable L3 Team members with the Incidents and SDWAN technologies.
Troubleshooting:
Diagnose and troubleshoot network problems related to SDWAN & routing protocols (e.g., OSPF, BGP),
switching technologies (e.g., VLANs, STP), and other networking components.
Headend Router
Branch Router onboarding escalations Sys log analysis, Review TACACS Logs
Prepare RCA for troubleshooting calls
Working level Understanding of WAF, LB and firewall
Working level knowledge of IPSEC, GRE, GETVPN
Change Management:
Implement network changes and configurations following established change management processes and
procedures.
Review MOP, action Plan, software release notes
Server migration, commissioning & Decom, Review Device labelling & Rack details in rack diagram
Induction & Hardening of devices
IP Assignment & Infoblox management
Cisco Confidential
Induction of new Switches / Servers
Conduct DR Drills
Documentation requirement for managed services:
Maintain accurate and up-to-date documentation of network configurations, diagrams, procedures, and
troubleshooting steps (Tools - MS Visio)
Monthly & weekly reports provide as & when requested.
Device inventory & make sure all devices should be under monitoring tools, backup, Asset Manager & SNOW
Document network configurations, procedures, and best practices.
LCS / BCS requirement:
Technical implementation outcomes
Ensure the software risk analysis is inline with the customers deployed infra & services.
Configuration of Best Practices calls.& communicate the updates at regular intervals
Drive FN & PSIRT Corrective actions implementation
Drive Automation to improve the productivity of the service delivery
Collaboration: Work closely with Level 1 and Level 3 support teams, as well as cross-functional teams such as
Systems, Security, and Applications, to resolve complex network issues and improve overall network
performance.
Capacity Planning: Assist in capacity planning and scalability assessments for network infrastructure to ensure
optimal performance and resource utilization.
Security Compliance: Ensure network security compliance with organizational policies, industry standards,
and regulatory requirements.
Continuous Improvement:
Identify opportunities for process improvement, automation, and optimization of network operations to
enhance efficiency and reliability.
Conduct knowledge transfer sessions and provide mentorship to junior team members.
Skills and Qualifications:
Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
Minimum of 8 - 12 years of experience in network operations, with a focus on SDWAN (Viptela) , R&S Data
Centre environments.
Expertise in Cisco SDWAN architecture, configuration, and troubleshooting.
Working Knowledge on troubleshoot for WAF, LB and Firewall. Cisco Confidential
In-depth knowledge of networking protocols and technologies, including but not limited to TCP/IP, BGP,
OSPF, VLANs, static, MPLS, and QoS.
Proficiency in network monitoring and management tools such as SolarWinds or equivalent.
Strong knowledge in Routing and Switching technology such as VPC, Multicast, RSTP, MSTP, NAT, PBR,
FHRP, STP, LACP
Practical experience in troubleshooting connectivity issues across firewall/Load Balancer or proxy
Able to work under high pressure in a challenging environment.
Knowledge in WAN technology such as MPLS, IPSEC, GRE, VPN, DMVPN, GETVPN
Mandatory advance skill set on Cisco SDWAN solution (Viptela)
Strong analytical and problem-solving skills with a keen attention to detail.
Excellent communication and interpersonal abilities, with the capability to collaborate effectively across
teams.
In-depth exposure on Cisco nexus family platforms from installation, commissioning, configuration
Ability to thrive in a fast-paced, high-pressure environment and effectively prioritize tasks.
Cisco certifications such as CCNP (Cisco Certified Network Professional) or CCIE (Cisco Certified
Internetwork Expert) in Data Centre would be a plus.
Additional Information:
This position offers the opportunity to work in a dynamic and collaborative environment, where your expertise
in network operations and ACI Data Centre technologies will be instrumental in maintaining
the stability and efficiency of our network infrastructure. We offer competitive compensation, benefits, and
opportunities for professional development and growth.
If you meet the qualifications and are passionate about network operations in 24x7 environments, we
encourage you to apply and become part of our team!