Job Description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture--one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

We're looking for an NMS Administrator & Developer to own and evolve our LogicMonitor-based observability stack. You'll drive platform administration, custom LogicModule development, automation, and integrations that improve uptime, performance visibility, and incident response.

What you'll do and how you'll have an impact

Administer LogicMonitor at scale: devices, groups, collectors, RBAC, maintenance windows, and alert deduplication Build visibility: design high-signal dashboards and reports for real-time performance, availability, and capacity Tune signal-to-noise: implement alert policies, thresholds, and escalation paths that reduce false positives Develop LogicModules: customize DataSources/EventSources/PropertySources for our environments and use cases Automate and integrate: build scripts and workflows (Python, PowerShell, Groovy, Bash); integrate with ITSM (e.g., ServiceNow) and other tools via API Ensure coverage: extend monitoring across on?prem, cloud, and hybrid (AWS, Azure, GCP) Partner and support: enable Network Ops, Product, Infra, Security, and Customer teams with best practices and tooling Govern and document: maintain standards, access controls, runbooks, and change documentation; track platform health and roadmap Continuously improve: stay current on LogicMonitor features and observability best practices; drive platform optimizations

What we're looking for

5+ years in NMS/observability administration and development, including 3+ years with LogicMonitor or a comparable platform Hands-on expertise with LogicMonitor: collectors, alerting/escalations, dashboards/reports, LogicModule development, and API usage Scripting for automation and integration: Python, PowerShell, Groovy, or Bash Solid foundation in networking (TCP/IP, routing, switching, VLANs, firewalls) and monitoring principles Experience monitoring cloud infrastructure (AWS, Azure, GCP) Bonus: exposure to Splunk, Nagios, SolarWinds, or similar tools Strong troubleshooting, analytical, and communication skills; able to work autonomously in a fast-paced, collaborative environment

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.


At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice