support and administer firewall environments in line with IT security policy report network operational status by gathering and prioritising information and managing projects upgrade data network equipment to the latest stable firmware releases configure routing and switching equipment, hosted IP voice services and firewalls provide remote support to on-site engineers and end users/customers during installation provide remote troubleshooting and fault finding if issues occur upon initial installation undertake capacity management and audit of IP addressing and hosted devices within data centres liaise with project management teams, third-line engineers and service desk engineers on a regular basis
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