Job Description

Recruiter: Nishita Jena
Hiring Manager: Paul Coleman
Career Grade: D
Why this job matters
In BTI Network 3rd Line and Operations we monitor and manage BT's global networks and services, 24 hours a day, 365 days a year. This includes our core Global Fabric, MPLS, Internet and transmission networks that serve our BT global customers around the world. Our job is to identify and deal with any problems before they impact service where possible. Where this is not possible, we react to failures that do occur, ensuring we communicate to our customers and stakeholders quickly, accurately, and effectively, as well as ensuring we get service restored for our customers in the most efficient manner possible.
We work closely with other global teams, including field engineers, BT's customer facing teams as well as other BT international Networks teams (such as design and platform.) and with our key external suppliers and equipment providers. As technology advances, the teams within BTI 3rd line and Network Operations are everchanging and ever-growing to facilitate for any growing demands on our network.
What you'll be doing

• Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
• Participate and be the technical lead on incidents within immediate domain and be part of PIR write up and solution.
• Propose and implement innovations for continuous improvement within 3rd Line Operations team.
• Network Delivery: Support the Implementation of flawless change into the live network.
• Will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Responsible for delivering the change execution and assurance of Fixed network platforms managed by 3rd Line Operations team.
• Technical Acumen: Apply your understanding of network principles to troubleshoot network faults within our systems and look at how you can optimize performance and enhance security across our infrastructure.
• Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies.
• Customer Focus: Be a technical expert who understands the end-to-end journey of our customers.
• Growth and Development: As a technically talented expert you should enhance the brand of the team and support those around you to be accountable and perform at their best.

Skills Required

• You will be fully conversant and comply with Change Management processes and the supporting governance, including technical assessment/approval.
• You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team.
• Proficiency in complex technical transmission infrastructure, Network integration and acceptance, circuit configuration, test & turn up / fault resolution on SDH & DWDM networks, including Huawei / Ciena / Nortel / Alcatel-lucent / ADVA / Symetricom / TimePictra sync platform.
• You will have technical knowledge of the E2E service journey on BT's International networks and products. Developing and maintaining technical procedures to be used within the BT International organsition.
• You will be able to adapt to emerging and evolving technologies, in line with Technology Career Map. Verifications testing and type approval for software releases and supervisor performing of live upgrades. Provide input to design and attend regular Operational Working Group meetings with Vendors.
• You will have the ability to work in a high-pressure environment, dealing with major network incidents.
• self-driven attitude towards learning new skills and aiding the development of others.

Beneficial

• Knowledge of IP Routing and switching Cisco, and Juniper with relevant certifications (such as CCNA / JNCIA)

Experience Required

• Technical Proficiency: Understanding of BT's Optical and IP global core network architecture, design, and implementation.
• Network Operations: Ability to perform in high pressure environments to deliver service
• Incident Management: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies.
• Growth and Development: As a technically talented expert you should enhance the brand of the team and support those around you to be accountable and perform at their best.

• Communication skills: Ability to communicate complex technical situations to senior audiences across BT.

• Customer Focus: Be a technical expert who understands the end-to-end journey of our customers.

About us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required