Job Description

Hiring Manager: Akash Kumar
Recruiter: Archana SM
Location: Bangalore
Carrer Level: E
Why BT
We've always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world's firs telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast-changing, always on, digital world our purpose remains true. Yet the market conditions, regulations and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future
Why this job matters
Accountable for a single small to medium sized technical delivery or multiple simple technical deliveries. The purpose of the Global Network Change Professional is to be accountable for introduction of multiple/new components or features forming part of a wider platform from an engineering and test perspective and may lead a small matrix project team. Uses in-depth technical knowledge and operational understanding to identify and delivery improvements in service availability through end-to-end business ownership. In addition to the introduction, assurance, and engineering leadership, you will lead on complex or major incident fault resolution and recommend options for ensuring that optimum use is made of the network equipment/network resources.
What I'll be doing - your accountabilities

• Be able to understand and articulate designs with key stakeholders
• Ensure the scope of delivery is understood, that the technical solution meets the business need and that plans are comprehensive and are achieved.
• Identify pre requisites to technical deliveries and ensure that they are delivered
• Identify when technical deliveries are at risk and take corrective action to resolve
• Make recommendations for improvements to processes.
• Engage with clients and suppliers including internal stakeholders (regular stakeholder comms)
• Regular reporting updates to advise of progress to all stakeholders
• Supports engagement with third party suppliers on technical solution requirements
• Responsible for ensuring the scope of e2e testing
• Produce and agree technical delivery plan and manage dependencies such as pre/post checks.
• Manage RAG status and expectations of a technical delivery with relevant stakeholders
• Run a regular project review forum with all stakeholders
• Risks/issues/finances/status/resources
• Ensure mitigation of the risks and issues
• Manage handover to operations and the customer
• Stakeholder management
• Identify and implement changes to improve quality and reduce costs
• Accountable for resourcing strategy to meet the planning milestones within a high level programme
• For external projects, accountable for the overall end to end success for the planning and implementation activities of the project
• For internal projects, accountable for the overall end to end success of the project
• Manage Requests to meet agreed Key Performance Indicators (KPIs) such as On Time Delivery and Right First Time measures
• Manage suppliers and field engineering teams on the delivery of global forced closures and migrations ensuring that all activities meet Global Networks Engineering Standards guidelines
• Responsible for building and defining customer resource requirements, effectively managing the supply and demand for the team and articulate the teams the requirements
• Proactively prevent problems by acting before they occur, managing the overall status of your workstack, owning, addressing and escalating issues impacting the delivery of your orders
• Consider any opportunities for Transformations and Automation by taking ownership, identifying possible solutions & driving them through to successful implementation including capturing business benefits
• Act as the lead professional and single point of contact for a defined remit within the Network Change team, driving service improvements to exceed performance targets

Experience you would be expected to have

• Expert knowledge on Ethernet switching. - MANDATORY
• Expert knowledge on IP and IP control plane protocols. - MANDATORY
• Expert knowledge on IP-MPLS - MANDATORY
• Basic Unix skills - MANDATORY
• Strong understanding of BT's Global networks and technologies as well. - MANDATORY
• Knowledge of Global Network Suppliers - E.G. Cisco, Juniper, Ericsson, Ciena, Huawei, Nortel - - MANDATORY
• Excellent Communicator and able to adapt and articulate technical terminology and non-technical. - MANDATORY
• Experience of a process driven work-flow environment - PREFERRED
• Good knowledge of networks/infrastructure and related network management, products and services - MANDATORY
• Basic knowledge and experience configuring Juniper M series. - MANDATORY
• Basic knowledge and experience configuring Alcatel 7750 series and TE. - MANDATORY

Skills required for the job

• Excellent Communicator and able to adapt and articulate technical terminology and non-technical.

Professional qualification/accreditation e.g. CCNP
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.