Job Description

Employment Type PermanentClosing Date 13 May 2025 11:59pmJob Title Network Engineering - Engineer (IP Support)Job Summary The Network Specialist (Tier3 support) xe2x80x93 plays a critical role in support the technical activities and projects associated with Telstra IP product range, working to the Telstra network delivers a superior network experience for our consumer and business customers.
You do this by drawing on your deep levels of telecommunications network expertise and experience to provide specialist analysis, design, development and deployment in network specific technology domains, including developing platform specific technology roadmaps and making technology investment recommendations.
How the role contributes to business strategy?
Effectively and efficiently support a diverse set of technical projects with specific outcomes via programs of work in Technology delivery as well as expert input and recommendation with regards to future looking technical projects.Key areas include:

• Core IP routers and capacities supporting the complete suite of International IP network services.
• Internet Edge Routers providing IPT and GID services to key OTT and Eyeball customers.
• Private IP service Provider Edge routers including multiple generation of PE devices servicing Telstra internal and external customers.
• Overlay GMNS and SD-WAN product range, providing services to our enterprise customers.
• Support and operational systems.

The measurable deliverables and outcome of this role include Demonstrated end to end accountability and delivery of quality Engineering solutions in relation to ongoing technical projects and architecture across the IP product range.Key Responsibilities:

• Work closely with operations teams when asked to provide tier 3 support of activate network elements or faults.
• Support the deployment of configuration and new design / solutions to network elements.
• Work with teammates to develop and test solutions within both the physical and virtual lab environments.
• Support deployment activities of new technologies and hardware as driven by strategic projects associated with network enhancement and upkeep.
• Work closely with product to support our customer product offerings such as SD-WAN and GNMS
• Provide engineering sales support, responses to RFQs and tenders on potential services of a complex or novel nature that will require product enhancements and attend customer meetings as technical expert.
• Identify, analyse and specify new and emerging technologies, technology roadmaps and product /service opportunities and work with vendors to develop solutions.
• Maintaining a high level of capability in network engineering, including new and emerging technologies, networks tools, systems, and processes so that you can model continuous learning and actively provide coaching and mentoring of other network engineering team members.
• Support the deployment and management of internal networks.
• Clearly communicate complex technical concepts to a less technically skilled audience.
• Capable of handling complex network issues and delivering customer-focused service support under high pressure.

Accountability Metrics:

• Agreed quarterly individual operational key results (OKR).
• Support the engineering operations associated with keeping the IP network up-to-date.
• Program metrics and results against pre-defined values
• Time based projects against outcomes.

Work closely with the wider IP team to maintain the overall network health of the IP products across both the network and overlay product range.
Decision Rights:

• Technical design and testing of solutions
• Technology discussions, support and direction.
• General IP network product roadmap

Key Relationships/ Interdependencies:
Internal: Operations, Automation, Architecture, Procurement and Sourcing Management, GSDI, IT External: Strategic and/or technology partners, contractors, consultants, and network suppliers.
Key Activities for this role:

• Understanding the impact of changes in the environment; working with agility; creating the conditions for embracing and driving continuous change.
• Considers enterprise impact when adjusting plans in line with changes and proactively plans for changes and develops contingency plans to minimise risk.
• Uses internal support to remove barriers to working in an agile way.
• Seeks feedback from customers/stakeholders and adjusts to maximise outcomes.
• Managing product lifecycles - Identifying, develop, monitor product lifecycles to maintain an up-to-date equipment portfolio.
• Identifying technologies to curate products and solutions - Creating business opportunities through the identification, validation, and selection of technologies to curate and leverage.
• Deploying integrated networks and solutions - Builds systems that install, configure, test, deploy and monitor network solutions, ensuring effective integration and automation.
• "Configuration: Develops advanced programming logic for automated configuration changes, orchestration and unit testing, leveraging and enhancing open-source libraries and frameworks appropriately.
• Testing: Supports automated system testing and acceptance activity, evaluates and addresses gaps in the system test plan, determines appropriate next steps, establishes norms for and co-ordinates automated system integration test efforts, tools, guidelines and frameworks for a single technology domain.
• Deployment: Supports the creation of a CI/CD framework, in collaboration with SMEs and partners, creating deployment guidelines and approaches that address the overarching outcomes and business goals, for a single technology domain in the context of the enterprise-wide strategy.
• Agile Team Working: Supports an agile team to plan and deliver code that meets the DoD, defining SCM practices to ensure that code and associated artefacts are properly versioned and controlled.
• Systems Engineering: Employs holistic ""systems thinking"" across multiple technology domains, defining appropriate integration and automation patterns in reusable proof of concepts (PoC) projects, contributing to complexity reduction in systems development".
• Designing networks and solutions - Translates requirements into a flexible, customer focused and cost-effective network or solution architecture that meets current and future needs.

.

• Network solution and design: Uses tools and automation to design and evolve a Minimum Viable Product (MVP) for virtualised, service-based, secure and resilient networks and solutions, with intrinsic automated validation, collaborating across multiple domains.
• Documentation: Provides review of network and solution documentation for completeness, automated traceability, alignment with organisational standards and ease of understanding by customers and stakeholders".
• Transitioning to new networks and solutions
• "Self-organising networks (SON): Combines SON principals with data analytics to deliver self-organising networks.
• Performance monitoring: Establishes network solution advanced performance metrics and enhances automated monitoring tools and data infrastructure to evaluate the system against these metrics, contributing to the development of predictive models to automate performance monitoring and capacity forecasting.
• Troubleshooting: Uses data infrastructure to automatically gather, manage and analyse performance data to identify parties impacted by service level changes or outages, escalates to relevant internal stakeholders, taking ownership and collaborating across teams.
• Optimisation: Evaluates automated optimisation opportunities for improving customer centricity, judging trade-offs between cost and customer benefits, using data and analytics to gain buy-in from stakeholders.
• Lifecycle management: Proactively manages network and IT lifecycle, using data to forecast end of life, developing retirement schedules in line with maintenance strategy.
• Network Business and Commercial - Defines and manages business and commercial agreements for the cost-effective delivery of network solutions.
• Business case: Owns the development of compelling business cases, working across the organisation to identify costs and benefits for different business units, performs sensitivity analysis and presents multiple business case options for assessment, critically evaluating designs for resilience, cost-effectiveness, scalability, security and performance.
• Partners and Vendors: Significantly contributes to the development of commercial arrangements with vendors and partners to ensure cost effective delivery of high-quality networks and solutions. Manages commercial relationships for a significant functional area within Networks.
• Commercial Strategy: Substantially contributes to commercial strategy to deliver required outcomes. Critically assesses technology selection to determine most economically viable solutions, taking into account deployment costs and all ongoing costs this may include consideration of capital expenditure versus consumption services models

Qualifications/Experiences:
- University graduate in Telecommunication or related study.
- Industry certification is requirement with a preference for candidates with Cisco CCIE and Juniper JNCIE certifications.
- In-depth knowledge of Juniper and Cisco IP networking and equipment
- Excellent analytical and writing skills, with an attention to details.
- The ability to remain calm under pressure when faced with adversity or urgent issues, experience working in an operational capacity.Working hours: This is Tier3(Level3) support role, and the team members will be involved in resolving the escalated issues from Level1 and Level2 support team. This won't be a 24/7 support role. Tier3 support engineers will be part of recall roster for the technical support on a rotation basis.Essential Technical Skills:
BGP
BGP-LS
Data Infrastructure
DevOps practices
DHCP
DNS
Ethernet
ETSI NFV-MANO (frameworks)
EVPN
Internet protocol suite (TCP/IP)
IP Networking
IP Routing
IPV4
IPv6
MPLS
NETCONF/RESTCONF
NFV
OpenFlow
OpenStack
Orchestration
OSI Reference Model
Network Telemetry
CLA technologies
RPKI
Management protocols (SNMP, NETFLOW)
SDWAN
Segment Routing
Path Computation Element (PCE)
Complex Troubleshooting
Consumption of services
Network lifecycle management
Optimising network and solution performance
Performance Monitoring
Service Performance Management
Solution optimisation
Transition Planning
Transitioning to new networks & solutions
Unit Testing
Deploying integrated networks and solutions
Ansible
Perl
Python
YANG model
Network supportHighly desirable skills:
Business Case Development
Capacity Planning
Requirements Gathering
Technology Road mapping
Test Case Development
Waterfall Project Management
Advanced programming logic
Docker
Some awareness of Java
Kubernetes
Linux Operating System
Network service APIs
ONOS (open network operating system / SDN)
Programming Languages, Tools and Frameworks
Rest API
SDN
SD-WAN (Viptela, Meraki, Velocloud) / Cisco CPE devices / SASE
SR-IOV
VMware
YAML
Virtual Internet Routing Lab/Cisco Modeling Lab(simulators)
CI/CD framework
ONOS (open network operating system / SDN)
Lean and or AGILE
MOP (method of procedure) creation, scheduling and support
Internet registries and best practices
Arbor and DDoS ExperiencePotential Career pathway:
Senior Engineer Role

Telstra