Job Description

Job Summary:
The Cisco Collaboration Engineer will be responsible for designing, implementing, and supporting Cisco Unified Communications (UC) and Collaboration solutions across enterprise environments. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), Unity Connection, IM&P, Expressway, and related voice/video technologies, ensuring seamless voice, video, and messaging communication for the organization.
Key Responsibilities:
? Architect end-to-end Collab solutions using Cisco Collab products CUCM, Unity, IM&P, CMS, Expressway, UCCX and VC end points.
? Configure and troubleshoot voice gateways (CUBE, MGCP, SIP, H.323) and SIP trunks with carriers.
? Manage call routing, dial plans, SRST, and QoS configurations.
? Perform system upgrades, patches, and backup/restore operations.
? Integrate UC systems with Microsoft Teams, Webex, and third-party applications.
? Monitor system performance and resolve incidents within SLA timelines.
? Participate in migration projects, such as on-prem to hybrid/cloud UC deployments.
? Maintain documentation of configurations, change records, and design diagrams.
? Collaborate with security and network teams to ensure system stability and compliance.
? Drive adherence to ITIL processes (incident/change/problem) and ensure documentation & SOPs are up to date.
? Project implementation as per timeline and CSAT.
? Hand on experience - Cisco CUCM, Unity Connection, IM&P, Expressway, CMS, and CUBE.
? Troubleshoot common issues - SIP, RTP, SRST, dial plans, call routing, and codec negotiation.
? Analyse Logs - VoIP troubleshooting using RTMT, Wireshark, and debugs.
? Understanding of network fundamentals (QoS, VLANs, IP routing, DNS, DHCP).
? Experience with Webex Control Hub, Jabber, and Microsoft Teams integration.
Must-Have Skills:
??Bachelors/Engineering in Computer Science/Electronics.
??Active CCIE (Collab) Mandatory
?? Collaborative, cooperative, and commitment mindset.
?? Team Player and excellent team
?? Management Skill Project Planning,
?? Resource management and documentation

Skills Required