Working with the Team on providing technical guidance assistance on Telecom Protocol stack, call flows, KPI understanding
Analyzing issues relating to Telecom network KPIs and drilling down towards resolution
Working on Kubernetes containerization area and assisting in driving customer solution work along with Comanys HQ and customer
Finding out issues about customers' network
Responsible for all the technical support aspects required by the client for the company's solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.
Having an excellent customer interaction interface and driving customer calls independently.
Able to drive and deliver internal customer small-scale projects - end-to-end handling along with taking care of all internal required communications.
Working closely with the management on customer updates and plan
Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration
Identifies, diagnoses, and resolves issues related to the System with good troubleshooting and root cause finding.
If required - travel to on-site support outside India, training, installation, configuration, etc.
1+ year experience working as a Network Engineer NOC Engineer in the telecom industry operators. In-depth understanding of Protocols- LTEIMS,3G-Voice & Data, VOIP-SIP, VoLTE, 4G, and 5G Comprehensive understanding of Networking fundamentals, Signaling flows- Voice and Data call under LTEIMS, 4G, 5G Working knowledge on Packet core & Voice network elements LinuxSql and understanding of open stack is added advantage BE in CS, EE, Telecommunications graduate with honor from an elite university - (70%- 90% depending on the colleague. Delhi university a plus). Knowledge of UnixLinux OS, SQL knowledge - Mandatory. Vertica DB - a plus. Open stack, NFV knowledge, Containerized solution - Kubernetes experience must
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