Network Engineer
Year Pune, Maharashtra, India
Job Description
Job roles : Subject Matter Expert Experience : 2+ years ( telecom domain and international voice process ) Location : Pune Salary : Upto 6 LPA Require skill set : General Knowledge & Skills
- Good analytical ability and excellent communication skills
- An eye for detail to determine the root cause of an issue, to identify methods to avoid repeat contacts
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Comfortable in engaging the client on discussion about current performance and improvement ideas
- Experienced in a coaching role
- Displays superb customer service skills and capabilities
- Minimum experience of 2 years with relevant experience in Customer Service
- Graduate
- Willingness to work in rotational shifts
- Transition Coordination \xe2\x80\x93 Process definition & documentation
- Process & SLA Compliance
- Customer Interaction \xe2\x80\x93 Escalation management
- Knowledge Management
- Identify Process Re-engineering/transformational opportunities and participate in the initiatives
- Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc.
- Night shift
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
- Bachelor\'s (Required)
- telecom: 2 years (Required)
- International voice process: 2 years (Required)
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Job Detail
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Job IdJD3145376
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear