Job Description

Job Location - Mumbai Experience - 1 +year About the job Our goal is to have a technical support team (TAC team) in place that goes far beyond the tiered support model and breaks the stereotype of standard Network center support. Our engineers here at Ubiquiti Inc. Responsibilities include

• Support all of Ubiquiti\xe2\x80\x99s product lines such as the UniFi Network, UniFi Protect, UniFi OS Consoles, UniFi Talk, Ubiquiti ISP, and many more to diagnose and tackle wireless, security, switching, and other various network-related issues reported by Ubiquiti customers.
• Provide L1 support with full accountability on cases from creation to resolution.
• Work directly with the customers and the escalation teams.
• Perform labs to learn and reproduce issues, as and when needed.
• Effectively communicate (email and/or chat) with customers regarding technical issues and customer service inquiries.
• Interpersonal skills and product knowledge are critical in all customer interactions.
• Troubleshoot complex problems with Ubiquiti hardware and software along with recommending corrective action.
• Document customer interactions and recurring technical issues for product development.
• Use acquired knowledge to suggest and contribute to Knowledge Base articles.
• Stay up to date on Ubiquiti features and technology by attending training, participating in team communication, and keeping up with enterprise and networking trends.
• Willingness to work in rotational shifts (24x7 support).

Required Technical Skills

• Knowledge of networking industry, products, and protocols.
• Knowledge of the following network protocols and technologies (preferred): TCP/IP and OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPv4 & IPv6, and IEEE 802.1Q trunking, Port Aggregation (LACP), Routing protocols, ACL (Standard and Extended), STP/RSTP/MSTP, Wireless LAN Fundamentals, VOIP (SIP protocol), VPN, NAT/PAT, etc.
• Knowledge of troubleshooting utilities such as tcpdump, Ping, Traceroute, and Wireshark (or similar packet capture and analysis tools) is highly desired but not mandatory.
• A comfort level with Linux would be an added advantage.
• Prior support experience is preferred.

Qualification

• Bachelor\'s/Master\'s Degree in the field of Engineering/Computer Science/IT.
• 1+ years of experience in computer networking-related problem solving, critical thinking, and troubleshooting.
• Networking certifications are a plus.

Job Type: Full-time Salary: \xe2\x82\xb9200,000.00 - \xe2\x82\xb9600,000.00 per year Schedule:

• Night shift

Application Question(s):

• Are you comforatble in Rotational shift? a) Yes b) No
• Do you have any accomadation to stay in Mumbai? a)Yes b)No

Experience:

• Network support: 1 year (Required)