Job Description

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Key Responsibilities:

Handle escalations from L1 and L2 network support teams and resolve complex network issues. Design, deploy, and manage robust

LAN, WAN, VLAN, VPN, Wi-Fi

, and

firewall

infrastructures across multiple BPO delivery centres. Monitor and analyse network traffic and performance using tools like

SolarWinds, PRTG

, and

Wireshark

. Administer and optimize

Fortinet, Cisco, and Sophos

firewalls for security, policy enforcement, and high availability. Maintain and troubleshoot

VoIP and SIP

network infrastructure (Genesys/Avaya/Free-SWITCH or similar platforms). Implement and maintain

redundancy, failover, and DR

strategies for mission-critical applications. Coordinate with

ISP vendors, OEMs

, and other stakeholders for provisioning, escalations, and upgrades. Perform

network audits, capacity planning

, and recommend improvements in alignment with SLA commitments. Maintain accurate documentation: network diagrams, IP schemas, and SOPs for incident handling. Ensure full compliance with

ISO 27001, PCI-DSS

, and internal IT security frameworks.

Required Skills & Qualifications:

Bachelor's degree in Information Technology, Computer Engineering, or a related field.

5 to 8 years

of relevant experience in network engineering, preferably in a BPO or 24x7 operations environment. Hands-on experience with: Cisco Catalyst/ISR Series Switches and Routers Fortinet FortiGate and Forti-Manager VPN Technologies (SSL, IPSec) Load Balancers (F5, HAProxy) VoIP and SIP Protocols Expertise in network monitoring and analysis tools (SolarWinds, Nagios, PRTG). Industry certifications (preferred):

CCNP (Enterprise/Security)

Fortinet NSE 4/5

ITIL Foundation (optional) Knowledge of

network automation and scripting

(Python, Ansible) is a strong advantage. Familiarity with cloud networking (AWS VPC, Azure VNets) and

SD-WAN

is preferred.

Nice to Have:

Experience supporting multi-site call centres. Exposure to

ticketing platforms

(e.g., ServiceNow, Fresh service). Prior involvement in ISO audits or BCP/DR drills.
Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹80,000.00 per month

Benefits:

Health insurance Life insurance Paid time off Provident Fund
Work Location: In person