to provide first-level technical support for network infrastructure. The role involves monitoring, troubleshooting, and resolving basic network issues to ensure smooth operations and minimal downtime.
Key Responsibilities
? Monitor network performance and system alerts on a daily basis
? Provide first-line support for LAN, WAN, Wi-Fi, and internet connectivity issues
? Assist in installation, configuration, and maintenance of network devices such as switches, routers, and access points
? Log incidents and service requests accurately in the ticketing system
? Coordinate with L2/L3 teams for escalation and resolution of complex issues
? Perform routine checks and preventive maintenance activities
? Support end-users with network-related queries and provide timely updates
? Maintain up-to-date documentation of network configurations and procedures
Requirements
Diploma or Bachelor's degree in IT, Computer Science, Electronics, or a related field
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs)
Familiarity with routers, switches, firewalls, and wireless technologies
Knowledge of network monitoring and diagnostic tools
Strong problem-solving and analytical skills
Good communication and interpersonal abilities
CCNA certification (preferred but not mandatory)
0-2 years of experience in networking or IT support
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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