Job Description

job details

JOB DESCRIPTION FORM

Designation / Position Title

Network L3

Work Hours

General

Rotation

Primary Responsibilities

Responsible to carry out the troubleshooting on Networks and Security Appliances

End to end Implementation of network devices, related appliances, leased links

Extend technical support to the Clients over email, portal and phone

Responsible for the uptime of the client infrastructure being managed / monitored.

Ensure that the tickets raised per shift are closed as per SLA and if not then, escalate as per the escalation Matrix defined.

Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.

Manage shifts and take-up escalations on daily issues handled / escalated in the form of Daily reports

Work on the Service request and Incidents

Monitoring & Management of Network & appliances

Ensure early resolution to the issues to meet SLA

Ensure hardening & patching of devices meet compliance standards

Following up with Vendors, Service Providers & Partners - hardware & software whenever required & resolve issues by minimizing downtimes

Generation of various weekly & monthly reports

Proficient in documentation and use of document repository tools like Confluence

. Strict adherence to defined policies, processes and procedures

Typical Years of Experience

6-12 yrs

Educational Qualification

• Any Graduation
• Desired Certifications (CCNA, CCNP, CCIE or any Cisco Professional Certification)

Technical Skills

• Hands on experience on CISCO consisting of LAN & WAN switches & routers
• Hands-on experience on Cisco ASA, Checkpoint, Palo Alto Firewalls.
• Hands on experience on managing device through CLI & GUI both
• Understanding of Enterprise level of Network Operations
• Profiles having networking experience in Data Center industry at any given point in their career will be preferred
• Hands on experience on Juniper or Checkpoint

Soft Skills

• Excellent communication skills both written and verbal
• Self-driven and motivated to achieve success
• Team Player
• Assertive in communication

Additional Requirements (if any)

...

Randstad