Network Engineer

Year Kochi, Kerala, India

Apply Now

Proactive monitoring of customer network & services using the Brennan Network Management Tools
Responsible for taking customer calls, ticket creation, progression and closure
Troubleshoot customer network issues (LAN & WAN) and provide corrective actions to restore the customer services
Manage ticket logging and escalations with carriers and suppliers
Troubleshoot and resolve WAN link issues in coordination with carriers and suppliers
Responsible for overall maintenance of the customer network, devices and services
Act as 1st point of contact for all internal and external issues and notifications in regards to Brennan Voice and Data services
Responsible for cross functional coordination to resolve internal and customer related issues
Maintaining internal and customer communication during the ticket resolution
Escalating issues to next level as per define procedures
Assist in documentation for customer network and internal knowledge database
Adherence and compliance to the defined processes and tasks assigned

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.