Job Description

EXP- 8+ years

Expertise in Global WAN network design and implementation at large scale

Expertise in LAN/WLAN network design and implementation at large scale

Expertise in planning and designing WAN/LAN/Wi-Fi transformation and migration methods.

Design, Solution, Build and Deployment Experience on below advanced technologies:

1. VPN technologies - MPLS VPN etc.

2. Routing protocols - BGP, OSPF, EIGRP, ISIS etc.

3. MPLS & Multicast technologies

4. Route-map, prefix-list, community, policy-based routing

5. Expertise in preparing high quality HLD and LLD design documents.

6. LAN Technologies:

VLAN

7. Wi-Fi:

Predictive survey, AP design, proficiency in RF

Identifying cross functional dependencies

Experience in sequencing the activities, scheduling the tasks, and preparing project plan.

Experience in planning and conducting vigorous WAN/LAN/WIFI network tests and generating a detailed test report.

Technical Expertise:

Strong knowledge and expertise in developing a Global WAN/LAN/Wi-Fi solution.

Strong knowledge and expertise in developing WAN/LAN/Wi-Fi solution.

Design and implementation of NNI solution in multi-service providers environment.

Expertise in implementing and troubleshooting WAN/WAN Optimizers/LAN/Wi-Fi environments.

Good knowledge in WAN, MPLS and Internet technologies

Preferable to possess advanced/expert level certifications from multiple vendors like Cisco, Juniper

Expertise in design and implementation of management and monitoring technologies like SNMP, NTP, Logging, TACACS, SSH, Telnet

Expertise in design and implementation of complex routing involving BGP, MPLS VPNs, route-map, prefix-list and QoS

General:

Acquire knowledge and detailed understanding on customer's network architecture.

Validate Scope of Work and Due Diligence of Data and identify gaps

Gather required and detailed information and develop SMTD/MOPS/SOP with complete understanding of customer network architecture.

Responsible for giving reverse knowledge transfer to L3/L2 Engineers and getting sign-off from customer and internal stakeholders.

Changes management in customer end Network devices for remote management of devices and on boarding of Monitoring tool

Develop and maintain architecture diagrams and documents.

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Do

Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

Resourcing Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation

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Deliver

NoPerformance ParameterMeasure1Operations of the towerSLA adherence

Knowledge management

CSAT/ Customer Experience

Identification of risk issues and mitigation plans

Knowledge management2New projectsTimely delivery

Avoid unauthorised changes

No formal escalations?