Job Description

Mandatory Skills:

Network Data Admin .

Experience:

3 to 7 Years (Service Assurance Engineer - Post-Deployment Support) & 7 to 12 Yrs (Service Assurance Engineer).

Role:

Service Assurance Engineer



Industry: Network Operations/Service Assurance Skills & Expertise: Leading L3 NOC operations for Managed Router, Switches, Aps & WLCs devices along with routing & switching and WLAN domains Managing and guiding L1 & L2 engineers for incident resolution and escalation Hands-on experience in Routing & Switching (Cisco, Juniper & HPE), Wireless technologies (Cisco & Aruba) and F5 load balancer Monitoring and troubleshooting across Cisco XE/XR & Junos MX series Router, Switches, Cisco & Aruba Access Points, Cisco 9800 series WLCs & Cisco DNAC, F5 Load balancers. SLA/KPI compliance and operational governance Handling customer queries and escalations effectively and ensure timely response Vendor ecosystem & RMA: Cisco, Juniper, HPE OEMs Familiarity with IP MPLS (WAN & LAN), Wireless LAN and Data Centre operations Protocol Expertise QoS, DHCP, NTP, SNMP, SSH, IPSec Routing protocols: OSPF, EIGRP, BGP, STP, VTP Inter-company routing and packet flow analysis

B) Qualification & Certifications

Education: Bachelor's degree in Telecommunications/Computer Science/Engineering Certifications: ITIL Foundation
CCNA/CCNP or equivalent

C) Must-Have Skills

Hands-on experience on Ticketing tools like Service Now & Unified Desktop Strong understanding of IP MPLS network, Routing, Switching and Wireless technologies Incident management, change management, vendor management and escalation handling Ability to support and guide L1 & L2 engineers in resolving incidents Ability to conduct shift handovers with clear communication of ongoing incidents Operational discipline and adherence to SOPs Excellent communication and leadership skills for team coordination and customer handling Proficiency in reporting using Excel, PowerPoint & Power BI

?Do

Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps * Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness