Identify incident patterns and drive for problem resolution.
Drive continuous improvements of the networking service, drive automation to manage the scale and continue to optimize the efforts through appropriate tooling and automation.
Respond to high priority incidents, troubleshoot with engineers from various groups, gather and provide forensic data for security-based incidents, and create post-mortem documentation as needed.
Provide technical expertise to perform root cause analysis of service interrupting incidents; develop and implement strategies to prevent recurrence.
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Qualifications
3- 5 Years of relevant experience in networking technologies driving large scale, date driven projects is highly desirable.
In-depth experience with TCP/IP and packet sniffers
Working knowledge of BGP, OSPF
Experience with the following technologies must have, Routing & Switching
Configuring Routers / Switches / Firewalls / Load balancers
Strong working experience on Cisco / Juniper / F5 / Arista platforms
Experience with Networking OS, including EOS, IOS, IOS-XR, NXOS, JUNOS and SONiC
Understanding of MPLS, L3 VPNs and VRFs, STP, HSRP, CDP, UDLD
Using existing procedures and tooling, develop and safely complete network changes
Participate in operational rotations providing break-fix support
Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors
Provide on-call support services as needed, job duties are varied and complex, needing independent judgment (nights, weekends, holidays)
Must have Certifications:
Cisco Certified Network Associate
* Cisco Certified Network Professional
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