The purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction
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Install, configure, and maintain all network services, equipment, and devices.
Monitor network performance and troubleshoot problems and outages
Program routers, switches, and other network hardware
Configure DNS servers
Define, document, and enforce system standards
Manages all system back-up and restore protocol
Plans and supports network and computing infrastructure
Schedule updates and upgrades
Proficient in rack server installation and cabling.
Ability to read and understand schematics and design documentation
Proficient in cable management for functionality and esthetic purposes
Possess excellent analytical and problem-solving skills
Ensuring the effective administration of a new business network
Performing troubleshooting on all programs when required
Preparing post-mortem reports and performing trend analysis when there are system failures
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