Job Description

Who we are
Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.
The opportunity
Our company is seeking a Network Ctrl/Admin Professional I (NOC) tier 1 professional to join our team. As a NOC tier 1, you will be responsible for providing technical support to our employees via phone, email, and remote access tools. Your primary responsibilities include monitoring and troubleshooting network problems, escalating critical issues to higher tiers if necessary, and documenting troubleshooting procedures to be used as reference material. As a member of our team, you will be part of a 24/7 operations team that ensures our clients' networks are running smoothly.
How you'll spend your day
For the Network Ctrl/Admin Professional I in Network Operation Center in a Large Enterprise, required IT oriented, hungry for knowledge and tech savvy candidate.
Network Operation in our company is playing a key role in Managing and Monitoring IT infrastructure and applications worldwide.

• Monitor network elements, servers, and applications using network management tools to identify and resolve issues proactively.
• Act as the first point of contact for Major incident issues via phone and email.
• Troubleshoot reported relevant issues and escalate critical issues to higher tiers.
• Record and track all support requests and resolutions in the ticketing system.
• Maintain appropriate documentation, procedures, and operational methods.
• Ensure timely communication of network status with clients and internal teams!
• Knowledge in basic networking configurations
• Managing Major Incident incidents across the IT and Business Unit
• Following up on RCA.
• Server monitoring, alert acknowledgement, and initial troubleshooting.
• Proactive and reactive monitoring of technology systems including applications, databases, datacenters.
• Network links monitoring and following up with providers for fault resolution.
• Track and document network issues and compile incident reports.
• Alerting the team and project owners of any alerts for customers.
• Initial Windows server support as needed.
• Knowledge on ticketing systems and ITIL process.
• Coordinate with ISP/Customers for link issues.
• Network devices monitoring and initial checks.

Your experience and qualifications

• Bachelor's degree in information technology, Computer Science, or related field.
• Relevant Courses and Certifications (CCNA, MSCA, ITIL)
• Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, Firewalls).
• 2+ Years of NOC Experience with Monitoring tools such as HP, OBM/BMS & SolarWinds or equivalent

Reports To
Assoc Dir ITO, Network Operations Centre
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Teva's Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Skills Required