Job Description

Who we are

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VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

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We are seeking a technically skilled Network Consultant to join our Global Service Desk team within Group Operations. This customer-facing role involves providing Level 2 support to premium service customers with complex networking solutions and SLA requirements. The individual will work in a 24/7 shift-based environment, handling diagnostics, fault analysis, and escalation management. The role is based in Pune or Bangalore and requires strong communication skills, multi-tasking ability, and a methodical approach to troubleshooting.

What you'll do

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Perform diagnostics and proactive analysis for network faults Conduct root cause analysis for network alarms Support daily operations through Change & Fault management aligned with ITIL standards Ensure SLA adherence and manage incidents throughout their lifecycle Escalate issues to L2 engineers and relevant teams for resolution Coordinate with vendors and third parties based on priority and business impact Communicate effectively with customers, including participation in bridge calls Manage ticket queues and ensure timely updates to customers Maintain zero misses on process and escalations Demonstrate ownership and accountability in all aspects of service delivery

Who you are

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Engineering graduate (BE/BTech) with CCNA certification (mandatory) Minimum 1 year of experience in NOC with a technical profile Exposure to routing protocols (OSPF, BGP, EIGRP, ISIS), LAN switching (VLANs, Trunking, STP, PVST), and WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP) CCNP certification and experience in MPLS, LDP, TDP, TE are desirable Strong customer handling and communication skills Fluent in English with the ability to manage global customer interactions Team player with the ability to handle stress and multitask Quick learner with a logical approach to troubleshooting Demonstrates Vodafone Way behaviours: Speed, Simplicity, Trust, Innovation Hungry, Customer Obsessed, Ambitious & Competitive

Not a perfect fit?

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Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

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Opportunity to work in a global, customer-facing technical role Exposure to complex networking environments and technologies Collaborative work culture with a focus on innovation and continuous improvement Structured career path with growth opportunities in network engineering and service management Work-life balance through shift-based scheduling

What skills you will learn

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Advanced troubleshooting and diagnostic techniques ITIL-based Change & Fault management processes Stakeholder management and customer communication across geographies Escalation handling and incident lifecycle management Exposure to enterprise-grade routing and switching technologies

VOIS Equal Opportunity Employer Commitment

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Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

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At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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