Job Description

Hi, I'm , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
We are looking for a Job Profile Network Administrator II:
Job Summary
The Network Administrator operates, supports, and improves enterprise network services across data centers, offices, and cloud interconnects. They execute approved changes, resolve incidents, harden configurations, maintain documentation, and collaborate with cross?functional teams to meet availability, performance, security, and compliance objectives.
Key Responsibilities

• Operate and troubleshoot routing, switching, VPN, firewalls, wireless, load balancers, and DNS/IPAM across production and non?production environments; restore service quickly and document fixes.
• Implement changes via established change control processes; perform peer reviews, validations, and post?change health checks; communicate plans, risks, and backout steps.
• Participate in incident response (including major incidents); provide accurate impact updates and contribute to post?incident reviews and corrective actions.
• Maintain and improve monitoring, alerting, and observability; tune thresholds/dashboards to reduce noise and speed up triage.
• Create and maintain accurate network documentation and SOPs; keep inventories, diagrams, and standards current for operations and audits.
• Support security and compliance (e.g., PCI/ISO) by providing evidence, hardening configurations (TLS/certificates/WAF), and remediating findings on schedule.
• Contribute to automation for configuration, compliance, backups, and workflows (e.g., scripts and CI/CD pipelines) to improve speed and consistency.
• Plan and execute upgrades/migrations during approved windows; engage vendors/TAC effectively when needed.

Minimum Qualifications

• Bachelors in information technology, Computer Science, or related field; or equivalent practical experience.
• 3-5 years administering enterprise networks (routing/switching, VPN, firewalls, wireless, DNS/IPAM) with strong troubleshooting and change execution skills.
• Hands?on experience with common enterprise platforms (e.g., Cisco networking and Palo Alto/ASA firewalls) in production environments.
• Familiarity with monitoring and IPAM/DNS tools (e.g., SolarWinds, Infoblox) and ticketing/change systems (e.g., ServiceNow, Jira).
• Basic scripting/automation exposure (e.g., Python, REST APIs, Git/Azure DevOps/GitHub) for repeatable tasks.
• Understanding of ITIL processes (incident, change, problem); strong communication and documentation skills.

Preferred

• CCNA or CCNP; security certifications (e.g., PCNSE) are a plus.
• Experience with load balancers and certificate lifecycle (e.g., F5 BIG?IP, WAF, TLS hardening).
• Exposure to cloud networking (AWS/Azure), SD?WAN, Zero Trust/remote access, and network security best practices.
• Experience building pipelines or automation for network configuration and compliance.

Tools and technologies (examples)Tools

• Cisco routing/switching, wireless
• Palo Alto/ASA firewalls, VPN/remote access
• F5 BIG?IP (LTM/WAF) or equivalent load balancers
• Infoblox (DNS/DHCP/IPAM)
• SolarWinds/LogicMonitor and NetFlow/packet analysis tools
• Git, CI/CD (Azure DevOps/GitHub), Python/REST APIs

Work conditions

• Participation in on?call rotation and off?hours maintenance as required.
• Occasional vendor meetings and cross?time?zone collaboration.

SuccessMetrics

• Change success rate and adherence to windows
• MTTR and SLA attainment for incidents
• Reduction in repeat incidents via corrective actions
• Audit readiness and timely closure of findings
• Automation adoption and reduction of manual effort

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!
• View More Benefits (

)
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at . CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Story
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here
Our Guiding Principles
Impact
Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect--that's just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Location(s):
IN.Bangalore.Remote
Location(s): IN.Bangalore.Office
Accommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect--that's just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Skills Required