Job Description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Reporting to the Engineering Manager within Tax and Core Finance, this position will administer and manage the financial system (NetSuite) utilized by Finance, with a focus on administrative best practices, controls, and SOX compliance.
This is a unique time to join Toast as we invest in getting to our next stage of growth in supporting many customer segments, product lines and markets. This role requires collaboration with business owners and stakeholders, with a focus on administration and support utilizing technologies available across complex platforms. The scope of systems and processes will be focused on NetSuite, and solutions that interact with the ERP.
About this roll* (Responsibilities)

• Administer and maintain Netsuite platform , managing user access and permissions, custom records, reports, saved searches, workflows, forms, supporting system upgrades, and guide users on NetSuite best practices
• Support new enhancements as well as perform hands-on analysis and debugging of system, integration errors and issues, including recommendations of solutions
• Manage end-user request queue and ensure responses and resolutions are provided in a timely manner
• Create technical documentation for existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
• Stay up-to-date with products and modules through research/training and engagements with third parties and system providers.
• Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage.
• Support and manage the change management process, including monthly/quarterly certifications for SOX compliance and evidence gathering.

Do you have the right ingredients*? (Requirements)

• 3+ years experience with NetSuite, plus a Bachelor's degree in Computer Science or related field.
• 2+ years supporting Finance processes within NetSuite, with a full understanding of the NetSuite stack and modules (L2C, Revenue Recognition, Procurement, GL, AR, FA, AP)
• Strong attention to details
• Experience working with a global team, across multiple time zones
• Ability to have detailed conversations with business and operations to understand their requirements and provide solutions.
• Experience with system implementations and working with third-party providers
• Strong customer-focus and business acumen, while focusing on communications and stakeholder collaboration.
• Experience with change management by building, testing, and deploying changes across multiple environments.

Special Sauce* (Nonessential Skills/Nice to Haves)

• NetSuite Certifications
• Change management ticketing systems (JIRA)
• Strong communication skills

AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at .
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: .
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact .
For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Skills Required