Job Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.



Job Title: NetApp Storage Engineer L2/L3



Position: Senior Systems Engineer/Lead Analyst



Experience: 4+ yrs



Category: IT Infrastructure



Main location: Mumbai



Position ID: J0725-0721



Employment Type: Full Time



Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.



:

We are seeking an experienced L2/L3 NetApp Storage Administrator to join our infrastructure team. The ideal candidate will have deep expertise in all the NetApp Controller models including, MCC, all the switch model and enterprise SAN/NAS environments. You'll play a critical role in maintaining the health, performance, upgrades and availability of our storage infrastructure.



Key Responsibilities



Provide L3-level support for NetApp storage systems and related technologies. Perform daily operational tasks, including monitoring, troubleshooting, and maintenance of storage environments. Lead and resolve complex incidents, changes, and problems within defined SLAs. Administer and implement NetApp Cluster-Mode filers, SnapMirror/SnapVault, and replication solutions. Configure and manage SAN/NAS networking using Brocade and Cisco MDS SAN switches. ONTAP, Storage Grid, MetroCluster and Switch upgrade experience. Monitor system health, conduct proactive health checks, and vendor coordination for hardware/software issues. Participate in critical incident calls, weekly/monthly operational reviews, and customer meetings. Analyze and remediate recurring issues through ticket analysis and automation initiatives. Generate performance and capacity reports, and fine-tune systems to address performance bottlenecks. Work closely with internal teams and third-party vendors to ensure end-to-end resolution of storage issues. Provide on-call support as part of a rotational schedule.


Required Skills & Experience



6+ years of hands-on experience in enterprise storage administration. Expert-level knowledge in NetApp Cluster Mode (ONTAP). Experience with all NetApp controller models. Experience in other NetApp storage technologies like StorageGrid, E-Series, MetroCluster would be highly regarded Strong hands-on knowledge of Brocade and Cisco MDS SAN switch environments. Solid understanding of SAN/NAS protocols, including FC, iSCSI, and NFS/CIFS. Experience in storage replication technologies, both FC and IP-based. Skilled in handling capacity planning, performance tuning, and scale-out storage architecture. Strong verbal and written communication skills in English. Proven ability to collaborate with infrastructure, application, and vendor teams.


Behavioral Competencies :

Proven experience of delivering process efficiencies and improvements

Clear and fluent English (both verbal and written)

Ability to build and maintain efficient working relationships with remote teams

Demonstrate ability to take ownership of and accountability for relevant products and services

Ability to plan, prioritize and complete your own work, whilst remaining a team player

Willingness to engage with and work in other technologies



CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Life at CGI:


It is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.