Job Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.



Job Title: NetApp Storage Engineer



Position: Lead Analyst



Experience: 5+ yrs



Category: IT Infrastructure



Main location: Mumbai



Position ID: J0825-0005



Employment Type: Full Time



Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.



:

L2/L3 NetApp Storage Engineer - Keystone Project

Location:

India (Mumbai )

Employment Type:

Full-Time

Experience Required:

5+ years



Role Overview:



We are seeking a skilled L2/L3 NetApp Storage Engineer to support the Keystone Project, NetApp's subscription-based storage-as-a-service offering. The role involves managing and troubleshooting NetApp ONTAP environments, ensuring high availability, and delivering seamless storage operations aligned with service-level objectives.



Key Responsibilities:



Provide Level 2/ Level 3 support for NetApp ONTAP storage systems (AFF/FAS series) within the Keystone framework. Monitor and manage storage performance, capacity, and health using tools like OnCommand Unified Manager and Active IQ. Perform firmware upgrades, patching, and configuration changes in clustered ONTAP environments. Handle incidents, service requests, and problem management in compliance with ITIL standards. Support data protection technologies including SnapMirror, SnapVault, NDMP, and backup integrations. Collaborate with L3 engineers and cross-functional teams for escalations and project deployments. Maintain accurate documentation of configurations, procedures, and troubleshooting steps. Participate in change management and infrastructure improvement initiatives.


Required Skills:



Hands-on experience with NetApp ONTAP (7-mode and Clustered ONTAP). Strong understanding of storage protocols: NFS, CIFS, iSCSI, FC. Experience with SAN/NAS provisioning, zoning, and replication. Familiarity with NetApp Keystone architecture and service delivery models. Proficiency in ITSM tools (e.g., ServiceNow) and ticket handling. Basic scripting knowledge (PowerShell, Bash, or Python) is a plus.


Good to have Skills :



NetApp Certified Data Administrator (NCDA) or equivalent. Exposure to hybrid cloud storage and NetApp Cloud Volumes ONTAP. Experience with automation tools like NetApp WFA or Ansible. Knowledge of VMware, Windows, and Linux environments.


Soft Skills:



Strong analytical and troubleshooting abilities. Effective communication and documentation skills. Ability to work in a 24/7 rotational shift environment. Team-oriented mindset with a proactive approach to problem-solving


Behavioral Competencies :

Proven experience of delivering process efficiencies and improvements

Clear and fluent English (both verbal and written)

Ability to build and maintain efficient working relationships with remote teams

Demonstrate ability to take ownership of and accountability for relevant products and services

Ability to plan, prioritize and complete your own work, whilst remaining a team player

Willingness to engage with and work in other technologies

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.