Job Description

7 - 9 Years
1 Opening
Pune

Role description

Job Title

.NET Application Support Engineer

Role Summary

Provide production support, incident response, and rapid bug fixes for .NET Core/6/8 applications. Own issue triage using logs and observability tools, and collaborate across teams to restore service quickly and prevent recurrences.

Key Responsibilities

Incident response: Diagnose, mitigate, and resolve production issues.

Bug fixing: Deliver quick, safe hotfixes and coordinate follow-up remediation.

Log analysis: Use Kibana/AppInsights/Splunk/Dynatrace to find root causes and trends.

Observability: Monitor dashboards/s (Grafana), validate SLIs/SLOs, and tune s.

Cloud ops: Navigate Azure/AWS/GCP portals to inspect services, configs, metrics, and permissions.

Dependency management: Manage NuGet packages, resolve version conflicts, and maintain SBOM hygiene.

Troubleshooting: Analyze application, infrastructure, and integration issues across HTTP, APIs, auth, and data layers.

Collaboration: Escalate/redirect issues to the right team with clear context and timelines.

Documentation: Create runbooks, post-incident notes, and knowledge base articles.

Mandatory Skills

.NET Core/6/8 support: Production incident handling and code-level bug fixing.

Dependency/package management: NuGet, versioning, and lockfile discipline.

Troubleshooting: Basic debugging, log correlation, exception tracing, and performance triage.

Log management: Hands-on with at least one of Kibana, AppInsights, Splunk, or Dynatrace.

Cloud fundamentals: Azure/AWS/GCP basics and understanding of serverless patterns.

Cloud portal navigation: Confident locating services, metrics, logs, roles, and configurations.

Observability: Grafana dashboards, tuning, and metric/log correlation.

Good To Have

Terraform: Read/modify infra modules, plan/apply basics.

CI/CD pipelines: Azure DevOps/GitHub Actions/Jenkins for build, test, and release.

Azure Functions: Deploy, monitor, and troubleshoot serverless workloads.

Azure App Configuration: Feature flags and centralized config management.

Expectations

Analyze issues from logs quickly and accurately.

Make quick, safe bug fixes in code with proper testing.

Provide production support with an on-call rotation.

React promptly and take ownership of production incidents.

Deliver pragmatic quick fixes and coordinate durable solutions.

Triage effectively and redirect to the correct team with clear context.

Qualifications

8-12 years in .NET application support/engineering (flexible by level).

Strong C, REST APIs, and SQL fundamentals; Git proficiency.

Familiarity with Logging/Monitoring tools

Clear communicator under pressure with a customer-first mindset.

Skills

.net,azure,.net application support,.net core,incident response,dynatrace,grafana,splunk

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.