Job Description

Thomson Reuters is an "Great Place to Work certified Organization" is hiring .Net API Technical Support Engineer having vast experience working in wide variety of API and willing to work with large support team. To provide second level support to internal stakeholders and 3rd party engineers with regard to Thomson Reuters products, and to interact with customers to resolve complex issues. To perform customer site maintenance and repair activities. The role leverages innovative technologies to ensure global consistency of support tasks.

About the role

In this role as a .Net API Technical Support Engineer , you will:


Provide engineering expertise on several complex products. Interface with product support groups and development groups. Perform customer site break fix activities remotely (or dispatch to site when required) and full time on-site, using global consistent methodologies and tools. Provide support for alpha and beta programs. Provide second level support for problem resolution, including reproduction of customer issues. Act as experts in their areas to provide high quality advice about the products assigned to internal stakeholders and 3rd party engineers. Maintain awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing. Maintain site documentation. Provide feedback to development and qualification teams. Provide technical training to both front line support teams and 3rd party engineers. Escalate major, elusive or recurrent issues that affect customer satisfaction. Support pre-sales teams in the provision of demonstrations, and provide advice on architectural design, functionality and integration aspects. May work as part of the project implementation team to integrate Thomson Reuters products at customer site. May deliver technology training to customers.

Shift Timings: 6:30 PM to 3:30 AM (IST)

Work from office for 2 days in a week (Mandatory)

About You

You're a fit for the role of .Net API Technical Support Engineer , if your background includes:


Bachelor's or master's degree. 4-6 years of experience. Programming skills in .Net/dotnet or Java. Experience with developing or consuming REST APIs and understanding of API concepts. Experience with API tools like postman, swagger, and technologies like JSON, etc. Experience with API gateway and related concepts like rate limiting, etc. Understanding of OAuth2 and API security patterns. Experience with developer portals. Troubleshooting skills. Good written and verbal communication to communicate with customers. Ability to learn new technologies and processes.


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What's in it For You?

Hybrid Work Model:

We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance:

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth:

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits:

We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture:

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact:

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:

We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.


We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.


We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .


Learn more on how to protect yourself from fraudulent job postings here .


More information about Thomson Reuters can be found on thomsonreuters.com.