Khadi Vastra Udyog is a growing e-commerce brand specializing in authentic Khadi apparel. We are looking for an
experienced NDR/RTO Executive
to manage our non-delivery reports, return-to-origin shipments, and related operational tasks with speed and accuracy.
Key Responsibilities:
Monitor and manage
NDR (Non-Delivery Reports)
and
RTO (Return to Origin)
shipments daily.
Coordinate with courier partners to reduce RTO percentage and ensure delivery success.
Contact customers for delivery confirmation, address updates, and reattempts.
Analyze shipment issues and prepare daily/weekly reports.
Maintain accurate tracking records and update order status in internal systems.
Use
Excel
extensively for data, reports, and MIS tracking.
Requirements:
1-2 years minimum proven experience
in NDR/RTO handling (e-commerce, logistics, or courier company).
Strong understanding of shipping processes and courier partner portals.
Excel proficiency
(VLOOKUP, Pivot Tables, Data Filtering, Reporting).
Good communication skills for dealing with customers and courier teams.
Problem-solving mindset with attention to detail.
Salary:
As per experience and industry standards.
Job Type: Full-time
Pay: ?10,000.00 - ?15,000.00 per month
Benefits:
Internet reimbursement
Work Location: In person
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