Job Description

Role Summary:

We are looking for an NDR Calling Executive to handle customer follow-ups for undelivered shipments. The role involves contacting customers to confirm address details, rescheduling deliveries, updating delivery instructions, and reducing RTO (Return to Origin) cases.

Key Responsibilities:

Call customers for

undelivered shipments (NDRs)

and confirm the reason for non-delivery.

Validate or update address/contact details

to ensure successful re-attempts.

Coordinate with delivery teams

to schedule re-deliveries based on customer availability. Escalate unresolved or repeated NDR cases to the concerned department. Update internal systems with accurate NDR status and resolution details.

Minimize RTO rates

by ensuring maximum delivery resolution through follow-ups. Maintain call logs and prepare basic daily MIS reports (if required).

Requirements:

Prior experience in

customer service / BPO / logistics support

preferred. Good communication skills in English and regional languages. Ability to handle high volumes of calls and work under pressure. Basic computer skills (MS Excel, CRM or internal tracking tools). Strong problem-solving and coordination skills.

Preferred Qualifications:

Experience in

e-commerce logistics, courier

, or

3PL operations

. Understanding of delivery workflows and NDR categories. Multi-lingual speaking ability
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

Balewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer service: 1 year (Preferred)
Language:

English (Required)
Work Location: In person