Job Description

This is a full-time on-site role for a Sales & Client Servicing Executive. He/She will play a crucial role in maintaining and strengthening client relationships, ensuring client satisfaction, and driving business growth. He/She will be responsible for managing and nurturing client relationships, from initial consultation to post-event follow-up. They act as the primary point of contact for clients, ensuring their vision is understood and executed flawlessly. This role requires a blend of relationship management, problem-solving, and strategic thinking to foster long-term client partnerships. Responsibilities:Sales Strategy & Planning:- Proactively identify and establish relationships with key stakeholders, including:- Wedding and event venues (Hotels, Resorts & Banquets) to become a preferred decor partner.- Corporate clients for potential event decor needs.- Other relevant businesses (e.g., caterers, photographers) for referral partnerships.- Negotiate and finalize partnership agreements to ensure mutually beneficial relationships.- Maintain strong relationships with existing partners, ensuring ongoing collaboration and identifying new avenues for growth.- Stay updated on current wedding decor trends, styles, and competitor offerings.Lead Management & Conversion:- Effectively manage and follow up on all incoming leads and inquiries from potential wedding clients.- Conduct consultations with clients to understand their vision, preferences, and budget for wedding decor.- Present the company's decor services, packages, and creative concepts in a compelling manner.- Develop and present customized decor proposals and quotations that align with client needs.- Negotiate pricing and contract terms to secure bookings and achieve sales targets.Client Relationship Management:- Build and maintain strong, positive relationships with prospective and current clients.- Serve as the primary point of contact for clients throughout the sales process.- Provide excellent customer service and ensure client satisfaction.- Address client queries and concerns promptly and professionally.- Collaboration with Internal Teams: Work closely with the Decor Design team to communicate client requirements and ensure the feasibility of decor plans.- Coordinate with the Operations team for seamless handover of confirmed bookings and to ensure proper execution of decor setups.- Collaborate with the Marketing team to provide insights on client needs and feedback for marketing campaigns.Sales Reporting & Administration:- Maintain accurate records of sales activities, client interactions, and booking details.- Prepare regular sales reports for the management team, outlining progress against targets.- Ensure all sales-related documentation is completed accurately and efficiently.Feedback Loop:- Gather and analyze feedback from partners and the market regarding service offerings, pricing, and overall satisfaction.- Communicate key insights to the design, marketing, and operations teams to improve services, refine strategies, and address evolving client needs.- Conduct regular surveys or focus groups to gain a deeper understanding of client preferences and market trendsQualifications:- Proven experience (typically 2+ years) in sales, preferably within the wedding, event, or service industry.- Strong understanding of wedding decor concepts, trends, and styles.- Excellent communication, presentation, and interpersonal skills.- Strong negotiation and closing skills with a results-oriented approach.- Exceptional customer service and client management abilities.- Ability to understand client needs and translate them into creative solutions.- Well-organized and detail-oriented with strong time management skills.- Proficiency in MS Office Suite and CRM software (if applicable).- Flexibility to work evenings and weekends as required to meet with clients and attend events. (ref:updazz.com)

updazz .com