About MyOperator:MyOperator is India's leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.Location: Noida, Sector 2 Experience: 1-3 years in Customer Success or Account Management Employment Type: Full-time, Work From OfficeKey Responsibilities:- Client Relationship Management : Build strong, long-term client relationships to ensure their success with MyOperator solutions.- Customer Onboarding : Onboard and train new clients on product features.- Cross-Selling & Upselling : Identify opportunities to expand accounts and drive additional revenue.- Revenue Generation : Contribute to revenue growth by expanding customer accounts and identifying opportunities for further engagement.- Retention & Renewals : Proactively manage customer retention, renewals, and satisfaction.- Issue Resolution : Work with internal teams to resolve client issues quickly.- Performance Tracking : Monitor customer satisfaction and key success metrics.Requirements:- Experience : 1-3 years in customer success, account management, or similar roles.- Skills : Strong communication, problem-solving, and relationship-building skills.- Proficiency in CRM tools (Salesforce, HubSpot, etc.).- Experience in cross-selling, upselling, and customer retention strategies to drive revenue growth.Benefits :-Device Reimbursement-Dynamic Office Culture at Noida, Sector 2-Career Growth Opportunities (ref:updazz.com)
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