Job Description

Required skills and qualifications:

Strong written and verbal communication skills with neutral Indian Accent. Ability to communicate calmly and diplomatically with patients & co-workers. Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool. Proficient in customer service Active listening and comprehension skills Strong customer service skills. Ability to build positive relationships with patients. Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:

Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region. Language Combination required: English with Guajarati / Marathi / Assamese / Bengali) Exceptional phone manner Patient centric and Excellent interpersonal and communication skills Knowledge of medical terminology is a plus Ability to apply knowledge of CC procedures and carry out tasks accordingly. Be a self-starter with attention to detail. Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail Log in hours (Total hours 9:00:00 hrs. & Production hours - 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual. Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm) 100% documentation Quality & AHT to be maintained as per process requirement Always be updated with the Process knowledge & daily updates Should take initiatives & be flexible for the changes.
Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.

Employment Type: Permanent.

Process: Multilingual support for a Healthcare project

Educational mandate: any HSC / Graduate / Postgraduate can apply.

Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.

Working days: 6 with 1 day rotational off.

Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

Day shift Morning shift Night shift Rotational shift
Work Location: In person

Expected Start Date: 26/05/2025