Job Description

Key Responsibilities Engineering & Maintenance
Carry out preventive and breakdown maintenance for electrical, plumbing, HVAC, carpentry, painting, and basic civil works. Attend to guest room and public area maintenance complaints promptly, ensuring minimal disruption to guests. Perform routine inspections of rooms, public areas, back-of-house, and plant rooms as per PPM schedules. Troubleshoot and repair electrical fittings, lighting, sockets, switches, DBs, and basic control panels. Handle plumbing tasks including leak rectification, sanitary fittings, pipelines, pumps, and valves. Support HVAC operations including AHUs, FCUs, exhaust systems, split ACs, and basic refrigeration tasks. Carry out minor carpentry, painting, and patchwork to maintain aesthetics and safety standards.
Safety, Security & Compliance
Follow IHG brand standards, engineering SOPs, and statutory compliance requirements. Ensure all work is carried out safely using appropriate PPE and tools. Assist in fire & life safety checks including fire alarm systems, extinguishers, emergency lighting, and evacuation signage. Report hazards, unsafe conditions, and near-miss incidents immediately. Support audits and inspections (IHG, statutory, internal).
Guest Experience
Respond to guest maintenance requests with courtesy, professionalism, and urgency. Communicate clearly with Front Office and Housekeeping to coordinate room readiness. Maintain a positive, service-oriented attitude at all times.
Documentation & Reporting
Update maintenance logs, job cards, and PPM records accurately. Maintain inventory of tools, spare parts, and consumables; report shortages timely. Escalate major faults to the Chief Engineer with clear diagnostics.
Teamwork & Support
Support the Engineering team during peak operations and emergencies. Assist external vendors and contractors during repair and maintenance works. Perform any other duties assigned by Engineering leadership in line with hotel operations.

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