Job Description

At eBay, we're more than a global ecommerce leader -- we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.


Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work -- every day. We're in this together, sustaining the future of our customers, our company, and our planet.


Join a team of passionate thinkers, innovators, and dreamers -- and help us connect people and build communities to create economic opportunity for all.


Looking for a global commerce leader where you can shape how the world buys, sells, and gives? Where you'll be supported in challenging convention, taking risks, and innovating? Where you'll be part of a work culture that's been genuinely committed to diversity and inclusion since its founding more than 20 years ago? Where you can just be yourself, do your best work, and have a meaningful impact for people across the globe? We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay--does this sound like you? If so, we'd love to talk to you!

-------------------


Join the

Customer Support Technology

team building the backend systems that power eBay's global customer service experience. You will design and implement

scalable APIs

, contribute to

workflow frameworks

and

automation services

, and raise the bar on

reliability, performance, and observability

across a 20?year codebase that continues to evolve.


This is an

IC role

with a strong hands?on focus--expect to spend ~

75%

of your time

designing and coding

, with the remainder on reviews, tooling, and cross?team collaboration. You'll own components end?to?end, write high?quality tests, and partner closely with product, SRE, and analytics to improve agent productivity and customer outcomes.

Must?Have

BS/MS

in CS, EE, or related field (or equivalent practical experience).

4-8 years

of backend engineering experience (Java focused) building

distributed services

and

public/internal APIs

. Proficiency in

Java

(11+),

Spring Boot

, and REST API design; familiarity with

SOAP

and

GraphQL

a plus. Messaging & stream processing concepts (e.g.,

Kafka

,

Flink

or equivalents). Datastores:

Oracle

and at least one

NoSQL

system; strong SQL fundamentals.

Agile & DevOps:

CI/CD (Jenkins/GitHub Actions), containers (

Docker/Kubernetes

), IaC basics, monitoring/alerting.

Quality discipline:

unit/integration tests (JUnit/TestNG), code coverage, code reviews, and clean code practices. Ability to translate requirements into

clean, efficient, extensible, maintainable code

; solid debugging/problem?solving. We value engineers who

think in systems

,

communicate clearly

, and

ship pragmatically

.

Preferred

Experience with customer?support-adjacent systems (case/contact management, workflow orchestration, SaaS integrations). Familiarity with

AI?assisted development

and automation (agent assist, summarization, test generation). Exposure to

observability

stacks (Prometheus/Grafana/Splunk),

OAuth2/OIDC

security, and

zero?downtime

releases.

What You'll Do

------------------

Design, build, and evolve

backend APIs

and

services

for agent tools, workflow engines, and automation platforms. Write

well?tested

code; define

observability

(metrics/logs/traces) and contribute to SLOs with SRE. Profile and improve

latency, throughput, and reliability

; assist with

on?call

rotations (follow?the?sun). Review PRs, author design docs, and partner with product to translate functional requirements. Triage and reduce

tech debt

, participate in

post?incident

reviews, and drive preventative fixes. Mentor juniors or led a small workstream as a

tech lead

within a squad.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay's Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.


Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.


eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.



The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.