Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Management Trainee, Accounts Receivable (AR) Specialist - RCM (Revenue Cycle Management)
We are looking for a proactive and passionate Accounts Receivable (AR) Specialist with some years of hands-on experience in the US healthcare AR process within a healthcare BPO or outsourcing setup. The ideal candidate should be confident in working denials and unpaid claims, speaking with payors to resolve issues, and driving resolution for timely reimbursements. This role demands strong analytical skills, clear communication, and a goal-driven mindset.
Responsibilities
Review and analyze outstanding Accounts Receivable reports to identify unpaid claims.
Initiate follow-ups with insurance companies (via phone calls and portals) to check claim status and resolve denials or underpayments.
Document all actions taken on claims accurately in the client's billing system.
Understand and interpret EOBs, remittance advices, and payer correspondences.
Work on claim re-submissions, appeals, and corrective actions as needed.
Meet or exceed daily/weekly productivity and quality targets.
Stay current with payer policies, coding guidelines, and RCM best practices.
Qualifications we seek in you!
Minimum Qualifications / Skills
Must have B.Com or M.Com degree
Preferred Qualifications/ Skills
Experience in US healthcare Accounts Receivable/AR follow-up.
Prior experience with a US healthcare outsourcing company or BPO is mandatory.
Strong knowledge of insurance denials, appeals, CPT/ICD codes, and healthcare billing concepts.
Excellent verbal and written communication skills; must be comfortable speaking directly with payors.
Strong analytical, investigative, and problem-solving abilities.
Proficient in using billing software, payer portals, and productivity tracking tools.
Passionate about healthcare revenue operations and delivering results.
Growth-oriented with a continuous improvement mindset.
Dependable team player with the ability to work independently when needed.
Prior experience with billing platforms like Athena, Kareo, or AdvancedMD is a plus.
Work Environment
Operate within a structured framework but is you are expected to be proactive and analytically independent in your own area of responsibility
Employment Type: Full-Time
Shift: [US Shift/Night Shift EST/EDT hours]
Why join Genpact?
Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.