Job Description

Role:
MSP IT Support Engineer
Employment:
Fulltime
Experience:
3 To 6 Years
Salary:
Not Disclosed
Location:
RemoteProgrammers.IO is currently looking to hire

MSP IT Support Engineer

on

MS 365 Admin, Window Operating System, Azure Entra ID

Technology. If you think you are a good fit and willing to work from

Remote

location.Please apply with you resume or share your resume at anjali.shah@programmers.io

Experience Required:

3 to 6 Years





We are seeking experienced

IT Support Engineers

with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3-5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments.

Key Responsibilities:

Provide L1/L2/L3 technical support to MSP clients remotely during the EST shift Troubleshoot and resolve issues related to: + Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
+ Strong knowledge of

Windows Server, Active Directory, DNS/DHCP, Group Policy

.
+ Windows and Linux operating systems (user profile issues, boot failures, services, etc.)
+ Endpoint protection and security tools (e.g., ThreatLocker, Microsoft Defender)
+ Network connectivity, DNS/DHCP issues, VPN access, and firewall rules
+ Authentication and access control (MFA, SSO, Azure AD)
Perform user and license management through Microsoft 365 Admin Center and Azure AD Proficiency with

remote monitoring and management tools

(e.g., N-able, Datto, Kaseya, NinjaOne).Document all technical procedures and solutions in IT Glue or equivalent documentation platforms Manage tickets via tools like HaloPSA, ServiceDesk, or other MSP ticketing systems Work with backup and disaster recovery tools as needed Coordinate with senior engineers or vendors for complex escalations Support client-side hardware/software installations and remote troubleshooting Perform regular maintenance tasks and patch management Enforce security policies and configuration compliance across user endpoints

Must-Have Skills & Experience:

Prior experience supporting

MSP clients

is

mandatory

Strong experience in: +

Microsoft 365 Admin Center

+

Windows & Linux operating systems

+

MSP Documentation Tools

(e.g., IT Glue)
+

Remote Monitoring and Management (RMM)

Tools (e.g., NinjaOne, Kaseya, ConnectWise Automate)
+ Network issues (firewall, VPN, routing, DNS, DHCP, LAN/WAN)
+

Ticketing Systems

(e.g., HaloPSA, Freshdesk, ServiceNow)
+

Authentication Tools

(e.g., Microsoft/Google Authenticators, DUO)
+ understanding of

firewalls (e.g., SonicWall, Fortinet, Cisco)

,

VPNs

, and

LAN/WAN

configurations.
+ Basic scripting or automation skills (PowerShell preferred)
+

Security Tools

(e.g., ThreatLocker, Microsoft Sentinel, Microsoft Defender for Endpoint)
+

Virtualization

technologies including

VMware vSphere/ESXi

and

Microsoft Hyper-V

Understanding of: + Basic cloud services (Azure/AWS)
+ Endpoint troubleshooting
+ Print, file sharing, and group policy troubleshooting
+ Email flow analysis and spam filter troubleshooting

Preferred Tools & Technologies:

RMM Tools:

NinjaOne, Kaseya, ConnectWise Automate

Ticketing Systems:

HaloPSA, Freshservice, Freshdesk, Zendesk

Documentation:

IT Glue, Confluence

Admin Portals:

Microsoft 365 Admin Center, Azure AD

Security Tools:

ThreatLocker, Microsoft Defender, Microsoft Sentinel, DUO MFA

Other Tools:

TeamViewer, AnyDesk, Remote Desktop, PDQ Deploy, Bitdefender, SentinelOne, N-able, Acronis, Veeam

Key Attributes:

Strong communication and client interaction skills Proactive and ownership-driven mindset Ability to multitask and handle multiple clients/tickets Excellent documentation habits and organizational skills Strong team player with a willingness to learn and grow

Skills and Knowledge:

* MS 365 Admin, Window Operating System, Azure Entra ID