Job Description

About this opportunity !

We are now looking for a Service Improvement Lead to drive continual measurement, analysis, reporting and improvement activities to support the Service. This is a customer facing role in support of Service Ownership and key interface towards Ericsson Service Delivery Units (SDU) to secure the performance, optimization, and continued evolution of the Service.

What you will do !

Be responsible for the overall continuous improvement of the Service throughout its lifecycle. Measuring the continual performance of the service and driving the vital activities through the delivery flows

Secure the e2e customer experience of the service together with the Service Owner.

Secure the continual evolution and optimization of the service. Driving ML, AI and automation of data analytics activities across the Service, including the underpinning resources, applications and infrastructure.

Be responsible for the measurement and reporting of the Service towards the customer. This includes the KPI's, SKPI's and SLA's / WLA's as agreed within the commercial contract.

Take responsibility for the continual Service Improvement plan of prioritised activities working with the Ericsson Service Delivery Units (SDU), the customer and any relevant ASP's.

Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.

You will bring

Education: BE/B.Tech in Telecommunication Required

12-20 Years of total experience

Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity,

Solid customer management, understanding their perspective and being able to empathize with their business situation and needs

Passion for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things; fail fast and learn quickly

Data more thoughtful to enable predictive analytics, build value and business outcomes by proactively managing our customers networks

Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote

Why Join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com

We are proud to announce Ericsson India is ranked among Top 50 companies in the country and is once again officially Great Place to Work Certified(TM) in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture."

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you will be redefining it at a company where you're empowered to lead and perform at your very best.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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