Job Description

About this opportunity

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The purpose of the MS Delivery Manager of NOC Cloud is to secure delivery performance, in alignment with the Business Case and BA MS Targets. This Role is responsible for delivery of the accounts assigned to them. The role manages the virtual teams in a metrics organization to deliver on the committed SLAs and WLAs. The MSDM plays a key role in the success of the account and is an extension to the management. This involves the operation management as well as the relationship management with the stakeholders. MS Delivery Manager is responsible to initiate improvement plans should deviations be detected in collaboration with delivery stakeholders.

What you will do

Responsible to drive operational and financial performance in accordance with the WLA, covering both service delivery performance and customer's infrastructure performance. Responsible to secure that the quality and cost of the services delivered by the SDU are in accordance with the expected levels agreed through WLA for MS Network
Build trust with the MSCLT, focus on productivity and efficiency of global deliveries.
Build strong collaboration and team-spirit across the delivery teams to enable performance towards overall account targets. Develop and maintain excellent relationships with both internal and external customers Ensure optimal team dimensioning with respect to the scope of delivery. Responsible for Operational Management: Ensure that the Service Delivery by the Operations teams are compliant as per the contractual SLAs and drive Operational Excellence end to end. Monitor and report on the operational and financial performance of the Service Delivery Unit for a specific customer Responsible for Internal Governance for MS Contracts to monitor that costs booked to a contract are in-line with WLA and delivery performance is meeting required WLA targets. Report to MSCLT on the operational performance and infrastructure KPI, according to the report requirements stated on the local or global WLA
Responsible for Contract Transformation & Handover: Operational preparedness for the new contracts / Change request for running contracts. Manage the hand-over of resources, services and activities to the global delivery unit to fulfill or expand the WLA scope, securing the availability of the required capacity and the operational readiness of global delivery organization
Manage Operational-Level Agreement (OLA) signed with other Service Delivery units Ensure that the delivery units are working in complete alignment with MS EOE processes and Ericsson standard tools (including MSDP). Ensure that the delivery units are properly following the governance models, as part of performance & quality assurance for the specific customer / contract Ensure the compliance with applicable legal requirements, customer requirements and Ericsson internal procedures and standards in the areas of occupational health & safety and environment (EHS) in the specific customer/contract Drive Operational Excellence, by initiating and driving improvement plans to correct operational or financial performance deviations towards a specific WLA Drive Service Delivery Efficiency programs (SDE) Initiate and drive improvement plans to correct operational or financial performance deviations towards the global benchmark and targets Work pro-actively to continuously improve the financial and operational of the delivery units as well as the processes used in our delivery, as part of Continual Service Improvement and innovation initiatives.

You will bring

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Good understanding of Cloud Technologies, Infra and Database Mgt. Good understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G KPI formulae, KPI degradation and KPI troubleshooting Analytical and synthesis capabilities Good Understanding of Machine Learning, Artificial Intelligence Good knowledge of products and systems in the customer's network. Good knowledge and understanding of the customer's business situation. Deep understanding of the managed service delivery business requirement Deep understanding of the Ericsson Service Delivery Processes for Managed Services Impact and results focused, comfortable in questioning the status-quo to drive positive high impact change Highly adaptive, and thriving in a rapidly changing environment. Qualifications: Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent Total Experience: 15 years in Telecom Industry Working with Airtel Leadership will be preferred Management experience (3+ years)

Join our Team

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About this opportunity:

We at Ericsson are seeking an empathetic and goal-driven Operations Manager. In this key role, you will lead and coordinate Network Operations with the valuable input from your team. Your contributions will enhance our service delivery alignment, identify areas of process improvement and effectively manage stakeholder relationships. As an Operations Manager, several functional areas such as Automated Operations, Service Support, Incident Management, Change Management, and Data Analytics look to your leadership in achieving their objectives.

What you will do:

Oversee all aspects of resources and people management. Pinpoint and put into action best operational practices. Initiate and manage improvement programs. Engage actively in both internal and external networks. Maintain fidelity to global processes, methods, and tools. Manage budgets and set line targets for your sub-unit.

The skills you bring:

- Ericsson Operations Engine - Mode Of Operations.

Ethics And Compliance. Transition from Sales to Delivery and hand-over. Team Performance Management. Employee Performance Management. Workforce Optimisation. Stakeholder Management. Training And Development. Employee Motivation. Career and Competence model framework. Financial structures for Service Delivery. Ethical Leadership. Work Level Agreement (WLA) and Service Level Agreement (SLA). Recruitment Planning. Career Development.

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida

Req ID:

779006