Job Description

Job Category: Customer Services
Degree Level: Bachelor's degree
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As a Transmission and IP Specialist, the individual will be responsible for the end-to-end management of network operations, ensuring the stability, efficiency, and performance of IP infrastructure. The role involves providing advanced technical consultation to internal teams and external customers, addressing complex network-related issues, and ensuring the timely resolution of technical queries and incidents.
Responsibilities:

• Providing technical support for IP Core nodes (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user.
• Provide technical operations support to the customer team, offer support, and facilitate competence development for local technical teams.
• Manages technical escalations for internal technical requests, emergency cases, and outages, as well as those directed towards customers.
• Support customers' network performance and evolution & manage network SW and HW configuration information.
• Acts as the prime technical interface towards customers, subcontractors, and 3rd party suppliers, as well as internally towards several organizations.
• Liaise closely with Multiple teams to work on the operational faults and technical management to ensure the Network stability.
• Monitors and reports customers' life network performance and acts to ensure the network's availability, including e.g., customer SLA fulfilment
• Ensure multiple network elements are connected and all functions are working well & handling the Critical and Emergency network

Qualifications:
You have:

• 6-10 years of experience with a B.E/B.Tech/M.E/M.Tech/MCA degree in Telecommunication Engineering, Computer Science or equivalent.
• Must have a strong understanding of Protocols: TCP/IP, IPv4 & IPv6 addressing & IP subnetting, VLAN's, Ethernet, SNMP, management (Telnet, SSH, HTTP, HTTPS, TACACS+)
• Proficiency in Designing, Implementing & Troubleshooting IP/MPLS Network core and services design, including L2 VPNs and L3 VPNs, Seamless MPLS, Segment Routing.
• Analyse and resolve network hardware and software connectivity issues.
• Network Tools analysis for capacity planning and proactive fault finding.

It would be nice if you also had:

• Knowledge & Hands-on experiences of protocols (OSPF, ISIS, BGP), signaling protocols (RSVP-TE, LDP).
• Relevant certifications (e.g., CCNA, CCNP, NRS-I, NRS-II) are a plus.

About Us:
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
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Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. .
About the Team:
Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

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Skills Required