Job Description

Job Category: Customer Services
Degree Level: Bachelor's degree
:
We are seeking a highly skilled and motivated Cloud Expert to join our team. The ideal candidate will have a strong understanding of the GDC NOC Operations, experience in Cloud products, including Nokia Cloud Platform (NCP), Nokia Cloud Operations Manager (NCOM), Netact/NSP/OSS Products on Fault Management, Configuration Management, and Problem Management for Enterprise Networks (Private Wireless LTE). This role requires a blend of expertise in Multi-Domain Network Elements.
Responsibilities:

• Resolution & providing technical support for the incidents reported/requested Cloud products, including Nokia Cloud Platform (NCP), Nokia Cloud Operations Manager (NCOM), OSS Products (Analysis, Troubleshooting & fixing the issues reported).
• Manages technical escalations for technical requests, emergency cases, and outages internally and towards customers.
• Collaborate with stakeholders like GDC, Care, Field, 3rd PP & Customer to resolve the issues.
• Participate in CAB/CR meetings. Preparing & Validating the MoPs and executing the CRs with 100% FTR.
• Design, deploy, configure, and integrate cloud solutions independently, ensuring optimal performance and reliability.
• Manage deployments and upgrades for existing customers, focusing on "right first time" execution and quick issue resolution.
• Oversee New Product Introductions (NPI) for global rollouts, driving innovation and integrating cross-product solutions.
• Provide maintenance support and operations, including defect analysis, troubleshooting, and incident resolution.
• Create and update comprehensive project documentation, including MOPs, reports, and incident RCAs.
• Ensure robust configuration management by performing regular backups, optimizing backup routines, and maintaining accurate version control across hardware and software assets.
• Deliver comprehensive reporting, including weekly management updates, utilization metrics, and enhanced inventory tracking, while improving internal lab tools for better efficiency.

Qualifications:
You have:

• Bachelor's degree in Computer Science, Information Security, or Electrical Engineering, with a minimum of 5 to 8+ years of telecom experience, with 5+ years in Cloud & OSS solutions.
• Proven expertise in OCP Platform Administration and Kubernetes management.
• Experience with CI/CD tools and automation technologies (e.g., Ansible, Helm). Good IP networking background and scripting capabilities (Shell, PERL, Python).
• Red Hat Certified Specialist in OpenShift Administration. L3 Certified Specialist on Open Shift & NCP, MantaRay.
• Skilled in Linux administration across multiple distributions (RHEL, CentOS, Rocky, Ubuntu) and proficient in private cloud platforms such as OpenStack, VMware, Kubernetes, Nokia CBIS/NCS, RH OpenShift, NCP, and VMware Tanzu.
• Proficient in scripting and automation using Linux shell, Python, and Perl for efficient operations and process optimization.

It would be nice if you also had:

• Strong background in Networking , VNF, and CNF deployment readiness, onboarding support, and automation using tools like Terraform and Ansible.Familiarity with cloud security best practices and compliance.
• Experience with containerization tools like Docker and orchestration with ECS or EKS. Knowledge of monitoring and logging tools (Prometheus, Grafana, ELK stack).

About Us:
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About the Team:
In , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.

Skills Required