Job Description

Job Category: Customer Services
Degree Level: Bachelor's Degree
:
As an OSS Expert ensures comprehensive OSS administration, fault incident and problem management of multi-vendor OSS tools, adhering to SLA (Service Level Agreement) and OLA (Operational Level Agreement) requirements. They handle higher-level escalations during incidents, providing resolution, detailed analysis, and expertise for complex faults that demand extensive procedural and technical knowledge.
Responsibilities:

• Leverage my expertise in OSS, NMS, and EMS tools to monitor and manage network infrastructures effectively, ensuring optimal performance and reliability.
• Apply my knowledge of Incident, Change, and Problem Management processes to swiftly address disruptions, minimize downtime, and implement long-term solutions.
• Adhere to Change Management protocols to ensure that all modifications to the network infrastructure are systematically planned, assessed, and executed, minimizing risks associated with changes.
• Coordinate with internal teams and external vendors to resolve network issues efficiently, ensuring minimal disruption to services.
• Manage shifts effectively, overseeing Incident Management, OSS Monitoring, and Mail Acknowledgment processes to ensure continuous support and monitoring.
• To refine my analytical skills, employing techniques like root cause analysis to address and resolve infrastructure and application issues effectively.
• To expand my understanding of networking protocols and IoT technologies, staying abreast of advancements to ensure robust and secure network operations.
• I am eager to enhance my knowledge of security concepts, implementing best practices to safeguard network infrastructures against potential threats.

Qualifications:
You have:

• Graduates with a Bachelor's or Master's degree in Engineering, or a Bachelor's or Master's degree in Computer Applications (BCA or MCA) with 7+ years of experience.
• Multi-Vendor OSS NMS/EMS systems (Nokia Netact, NFM-P&T, Alcatel 5620, 5620 SAM MD, CISCO IOT Service Manager, Ciena NCS/Site Manager, Fortinet. FW Manager, Huawei-U2000, Samsung-USM/CMS and Ericsson-ENM) administration (MUST have product experience). Should have worked in any 2-3 tools.
• Expert support for OSS administration in multi-vendor OSS tools NMS and EMS.
• Proven experience in OSS tools fault management, network troubleshooting, and incident response.
• Manager, Ciena NCS/Site Manager, Fortinet FW Manager, Huawei-U2000, Samsung-USM/CMS and Ericsson-ENM) administration in a large-scale environment.
• Hands-on experience in troubleshooting of complex large-scale Multi-Vendor OSS tools with a minimum of 5 years in handling of Openshift / Linux base infra and application.

It would be nice if you also had:

• Knowledge of Netact, NFM, CISCO, Ciena, Samsung USM/CMS.
• Redhat certification, Open shift cloud & scripts (Python).

About Us:
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About the Team:
In , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.