Job Description

Job Category: Customer Services
Degree Level: Bachelor's Degree
:
As an OSS Management Specialist at Nokia, you'll play a crucial role in ensuring the smooth operation and upgrades of our OSS SQM systems, adhering to agreed SLAs. You will be responsible for preventive maintenance, error collection, and data administration within the CMDB. By effectively managing IT and telecommunications services, you'll contribute to maintaining our network and facilitating strategic upgrades that align with customer needs. This role offers the unique opportunity to work across multiple products, driving innovation and excellence in managed services while supporting Nokia's mission to connect the world seamlessly.
Responsibilities:

• Develop, optimize, and maintain complex SPL queries, dashboards, reports, and alerts for operational monitoring using Splunk.
• Create visually compelling Splunk dashboards and Knowledge Objects to enhance data visualization and insights.
• Implement and manage Splunk IT Service Intelligence (ITSI) for proactive event management and performance monitoring.
• Design and configure ITSI correlation rules and anomaly detection to improve incident response and system reliability.
• Support integration of ITSM APIs and CMDB for seamless automated event management processes.
• Provide 24x7 on-call level 2 support on a rotational schedule to ensure system availability and incident resolution.
• Collaborate with cross-functional teams to address operational challenges and drive continuous improvement initiatives.
• Leverage predictive analytics and KPI base searches for proactive monitoring and performance optimization in a large-scale environment.

Qualifications:
You Have:

• Bachelor's degree in ECE/EEE/IT with good communication skills (both verbal and written)
• Minimum 5 to7 years experience in Splunk and SM Tools.
• At least 3 years of experience in OS\Cloud
• Knowing the process and hands on in Automation is an added advantage.

It would be nice if you also have:

• Aptitude to learn & develop new skills in complex technologies and drive innovation.
• Certifications like Splunk Core Certified Power User, Splunk Certified Admin, Splunk ITSI Certified Admin.

About Us:
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed. '