Job Description

Job Category: Customer Services
Degree Level: Bachelor's degree
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As a Cloud Managed Services Engineer at Nokia, you will play a vital role in ensuring optimal network operations for diverse clients. Your responsibilities include providing technical support for complex core nodes, managing escalations for emergencies and outages, and closely monitoring network performance to meet service level agreements. You will act as the primary technical interface for customers and collaborate with multiple teams to resolve operational issues. With a focus on Cloud infrastructure management using OpenStack, your expertise in system administration and storage solutions will be crucial for driving customer satisfaction and network reliability.
Responsibilities:
Provide technical support for complex Core nodes, including analysis, troubleshooting, and issue resolution.
Manage technical escalations for urgent requests and outages, ensuring swift resolution.
Support customer network performance and facilitate network evolution initiatives.
Act as the primary technical interface for customers, subcontractors, and internal teams.
Monitor and report on network performance, ensuring compliance with SLAs.
Assist in the competence development of local technical teams.
Ensure connectivity and functionality across multiple network elements.
Handle critical network incidents in collaboration with stakeholders.
Qualifications:
Must-Have:
In-depth understanding of OpenStack Architecture NFV, Mano, and its components (e.g., Nova, Cinder, Neutron)
Proven experience in deploying and managing Cloud Infrastructure using OpenStack
System Administration experience in Linux (Ubuntu/OpenStack environment)
Knowledge of storage systems such as HP, EMC, and IBM LUN creation and allocation
Technical troubleshooting ability for complex Core nodes and network operations
Nice-To-Have:
Familiarity with Linux distributions like CentOS and Red Hat
Understanding of Software Defined Networking (SDN), VLAN, and overlay technologies (e.g., VXLAN, MPLS GRE)
Experience in virtualization and orchestration services deployment
Background in supporting customer network performance and incident management
Experience in managing network software and hardware configurations
About Us:
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
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About the Business Group
Join (MN) and help us become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. Your work will contribute to delivering unbeatable customer experiences in wireless connectivity.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. .
About the Team:
Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

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Skills Required