Job Description

Job Category: Customer Services
Degree Level: Bachelor's degree
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In this role, you will be part of a dynamic team of skilled professionals dedicated to ensuring the seamless operation of advanced telecom networks. You will collaborate closely with cross-functional teams, tackling complex challenges and driving continuous improvement in network performance. Your contributions will directly impact customer satisfaction, making a real difference in their experiences.The work environment fosters innovation and knowledge sharing, providing ample opportunities for professional growth and skill enhancement. You will have access to cutting-edge technology while engaging in ongoing training sessions to stay current with industry advancements. Benefits include competitive compensation, flexible work arrangements, and comprehensive health coverage, along with opportunities for career progression within a global company committed to employee development.
Responsibilities:
Manage end-to-end network operations for Cloud Core, including IMS and EPC.
Provide technical consultation and resolve complex service tickets and incidents.
Monitor network performance to ensure compliance with customer SLAs and optimize service delivery.
Act as the primary technical interface for customers, subcontractors, and internal teams.
Handle technical escalations and emergency cases promptly and effectively.
Support and develop local technical teams to enhance competencies and network management.
Ensure seamless connectivity and functionality of multiple network elements.
Document and maintain accurate network configuration and performance reports.
Qualifications:
Must-Have:
7-9 years of hands-on experience with EPC Cloud Network for 4G & 5G
Deep knowledge of SGSN/MME, DNS, PCRF, OCS, DRA/DEA, LBS in a cloud environment
Expertise in Fault and Configuration Management
Strong understanding of telecom protocols, specifically SIP, MAP, CAMEL, and Diameter
Proficiency in Cloud Mobility Manager (CMM) and Cloud Mobile Gateway
Nice-To-Have:
Familiarity with 3G, 4G interfaces and GTP Protocol
Experience with scripting in Perl and shell on Linux platforms
Knowledge of delivery requirements and challenges in Telecom Operations
Ability to provide product-level support with 24/7 escalation readiness
Experience with Cloud Signalling Director (CSD)
About Us:
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
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About the Business Group
Join (MN) and help us become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. Your work will contribute to delivering unbeatable customer experiences in wireless connectivity.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. .
About the Team:
Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

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Skills Required