Job Description

Job Category: Customer Services
Degree Level: Bachelor's degree
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In this role, you will work with a dynamic team of experts dedicated to maintaining and optimizing Nokia's Cloud Core network. You will collaborate closely with cross-functional teams, providing technical guidance and support while tackling complex challenges to ensure network stability and performance. The environment is fast-paced and innovative, where learning from one another is encouraged, fostering professional growth.You will enjoy flexible working hours, opportunities for remote work, and a comprehensive benefits package that includes health coverage, retirement plans, and continued education support. Your contributions directly impact customer satisfaction, allowing you to take pride in your work while advancing your career in a leading telecommunications company.
Responsibilities:
Provide technical support and troubleshooting for complex Core nodes, diagnosing and resolving issues for end customers.
Act as the primary technical interface for customers, subcontractors, and internal teams, ensuring clear communication on escalations and technical requests.
Monitor and report network performance, proactively ensuring SLA compliance and network availability.
Collaborate with multiple teams to resolve operational faults and manage network stability efficiently.
Support the development and training of local technical teams to enhance operational competence.
Manage network software and hardware configurations to maintain optimal performance.
Handle critical and emergency network incidents, coordinating with stakeholders to minimize impact.
Conduct regular assessments to inform network evolution and upgrade proposals aligned with business requirements.
Qualifications:
Must-Have:
7-9 years of experience with Nokia core platforms such as IMS, SDM, and related technologies
Proficient in VoLTE and IMS architecture, including its functional units
Hands-on experience with O&M and configuration of Core networks
Strong troubleshooting skills using tools like Wireshark and internal logs
Experience in managing technical escalations and emergency network incidents
Nice-To-Have:
Knowledge of 3G and 4G interfaces and protocols such as Diameter and GTP
Familiarity with scripting in Linux, including Perl and shell scripting
Understanding of telecom operations and maintenance challenges
Experience in providing 24/7 escalation support at a product level
Previous involvement in single point of contact (SPOC) tasks
About Us:
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
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About the Business Group
Join (MN) and help us become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. Your work will contribute to delivering unbeatable customer experiences in wireless connectivity.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. .
About the Team:
Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

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Skills Required