Job Description

Job Category: Customer Services
Degree Level: Bachelor's degree
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In this role, you will join a dynamic team focused on delivering exceptional network operations for leading telecom companies. Collaborating closely with cross-functional teams, you'll tackle complex challenges, driving network stability and performance. The environment fosters innovation, encouraging you to share insights and propose solutions that enhance customer satisfaction and operational efficiency.You will benefit from a supportive culture that emphasizes professional development and knowledge sharing. Opportunities for skill enhancement and career growth are promoted through training and mentorship. Additionally, enjoy competitive compensation, flexible work arrangements, and health benefits, all while being part of a forward-thinking organization committed to shaping the future of telecommunications.
Responsibilities:
Provide end-to-end technical support and operations management for Cloud Core network components, including IMS and EPC.
Analyze, troubleshoot, and resolve complex issues within deployed core network nodes.
Manage technical escalations and coordinate emergency responses for outages and critical incidents.
Support customers in enhancing network performance and fulfilling service level agreements (SLAs).
Act as the primary technical interface for customers, subcontractors, and internal teams.
Monitor network performance and ensure optimal configuration for all network elements.
Collaborate with cross-functional teams to address operational faults and maintain network stability.
Facilitate the competence development of local technical teams to ensure effective operations.
Qualifications:
Must-Have:
7-9 years of hands-on experience in IMS and SDM domains related to VoLTE technology
Fully experienced with Cloud core technology, including O&M and configuration of the Core network
Proficient in troubleshooting and tracing on interfaces using tools like Wireshark
Strong knowledge of STP, HSM, HSS/HLR, EIR, and AAA protocols
Previous experience providing 24/7 escalation support for network operations
Nice-To-Have:
Familiarity with 3G and 4G interfaces and related protocols
Experience scripting in Perl and shell on various Linux distributions
Understanding of Diameter (AVPs & result code) and GTP Protocols
Knowledge of delivery challenges in Telecom Operations and Maintenance
Experience performing Single Point of Contact (SPOC) level tasks
About Us:
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
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About the Business Group
Join (MN) and help us become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. Your work will contribute to delivering unbeatable customer experiences in wireless connectivity.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. .
About the Team:
Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

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Skills Required