Job Description

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: MS Dynamics CRM D365

Position: SE/SSE

Experience: 4- 7 Years

Category: Software Development/ Engineering

Shift: Timing/rotation etc. details

Main location: India, Karnataka, Bangalore

Position ID: J1125-0001

Employment Type: Full Time

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Position Description: We are seeking a skilled Microsoft Dynamics 365 CRM (Customer Engagement) professional to implement, configure, customize, and support Dynamics 365 applications including Sales, Customer Service, Marketing, and related Power Platform components. The ideal candidate has strong functional knowledge, excellent problem-solving skills, and experience working with cross-functional business teams.

Your future duties and responsibilities

. Participate in full-life cycle development efforts which are based on Microsoft Dynamics 365 CRM.

. Understand the architecture requirements to provide scalable solutions using D365 application and it's extended with custom application (if required)

. Understand the business and functional requirements, work with various stakeholders to deliver the given requirements per defined coding standards

. Take ownership of the code/design and perform code reviews for the timely completion of high quality, well designed and well written code.

. Interact independently with client and onsite team for all aspects of solution and design reviews.

. Collaborate with different integrated systems with CRM to support the migration activities for the existing interfaces.

. Quality assurance and user acceptance test support, Involve in solution deployment in non-prod and production environments.

Required qualifications to be successful in this role

Experience with Microsoft Dynamics 365 Customer Engagement (CRM).

Strong understanding of CRM modules: Leads, Opportunities, Accounts, Contacts, Cases, Activities, etc.

Experience with Power Platform: Power Automate, Power Apps, Dataverse.

Ability to interpret business processes and propose CRM-based solutions.

Strong communication and documentation skills.

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.