Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Job purpose:

• Lead the effort to design, build and configure Microsoft Dynamics application(CRM), acting as the primary point of contact.

Your client responsibilities:

• Translate business requirements into CRM technical design and configuration requirements
• Responsible for design, build, test and deployment efforts for Dynamics CRM technology solutions
• Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role
• Candidate should be Proficient in MSCRM Dynamics with in-dept knowledge on Plugins, Workflows, JavaScripts, CRM Portals, Web APIs Azure Knowledge
• Good to have Power Apps Skill set
• Candidate should be Proficient on the latest OOB features available in Dynamics CRM along with the Sales, Marketing Service, Field service flows
• Provide technical estimates for the solution implementation. Senior consultants are expected to be strong in estimation methods and derive on experience /learning from multiple projects.

Your people responsibilities

• Building a quality culture
• Foster teamwork and lead by example
• Training and mentoring of project resources
• Participating in the organization-wide people initiatives

Key skills:

• Must have 7+ Years of experience in MS Dynamics CRM
• Candidate should have good exposure on XRM Implementations
• Must be proficient in at least 3 of the below modules in MS Dynamics CRM –
  • D365 for Sales
  • D365 for Customer Service
  • D365 for Marketing
  • D365 for Field Service
  • D365 for Project Service Automation/ Project Operations
• Plan and perform data migration into the new systems, Should have exposure to Data Migrations process tools for CRM
• Candidate should have prior experience on complex integrations with CRM system
• Should have worked in Agile methodology and have used ADO/ VSTS to track user stories, bug fixing, reporting of progress, etc
• Need to have experience on Atleast 2/3 end to end CRM Implementations
• Ability to present effectively to an audience of individuals both up and down the organization structure
• BE/B.Tech/MCA/MBA with a sound industry experience of 4 to 8 years

Preferred skills:

• Prior experience of leading & working with a globally distributed team
• Experience with agile methodology
• MCSE or MCSA certification
• 4/5 end to end CRM Implementations including globally distributed ones
• CTI Integration experience
• MVP Recognition
• FTRSA recognition

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.