Job Description

Customer Service Executive - Loan Processing (Australian Residential Mortgage)

Shift Timing:

Morning Shift (5 AM - 2 PM IST)

Location:

Kolkata

Key Responsibilities:

Handle inbound and outbound customer queries related to

Australian residential mortgage applications

. Assist customers through the

loan processing lifecycle

- application, documentation, verification, and follow-ups. Coordinate with internal teams (credit assessors, verification, and settlement teams) to ensure timely processing. Provide accurate updates to customers on their loan status, repayment details, and related services. Ensure compliance with

Australian mortgage policies and lender guidelines

. Maintain detailed records in CRM systems with high accuracy and confidentiality. Deliver excellent customer experience by resolving queries in a professional and empathetic manner.

Requirements:

Minimum 1 year of experience

in international voice process (preferably Australian mortgage or financial services). Strong communication skills in

English (both written and verbal)

. Familiarity with

residential mortgage products, loan types, and processing steps

. Ability to work in a

fast-paced, target-driven environment

. Good knowledge of

MS Office and CRM tools

. Strong problem-solving, multitasking, and attention-to-detail skills.

Kindly share your CV or contact HR DIKSHA - 7603072343,8583034160 hr.recruiter4@telemindsinfotech.com

Job Type: Full-time

Pay: ₹360,000.00 - ₹700,000.00 per year

Benefits:

Commuter assistance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person

Speak with the employer

+91 8583034160