Job Description

:

Providing Customer Service through daily interactions to create a relationship of mutual trust and confidence with customers.

Understanding the customers' circumstances and matching appropriate solutions through sound knowledge of practices, policies and procedures.

Addressing and resolving customer concerns, inquiries, issues, or complaints.

Preparing corres pondence including payoff letters in a manner that reflects Bank policies and guidelines while protecting integrity of the customer

Coordinate with solicitors, settlement agents and brokers for loan payoff, Coordinate with Indexing teams, credit teams etc. whenever required, follow up to meet the TAT requirements

Data entry into systems such as loading direct debit instructions, offsets, or nomination, changing customer information, updating existing loan information, or initiating refunding transactions.

Responsible for reviewing and completing payments to builders and customers for the construction of a house and includes the amending and distribution of schedules, ordering inspections, completing valuations, actioning email related to the payments.

Verify is the process of releasing the security titles post discharging the loans.

Responsible for applying additional discount on variable loans as per the instructions received from Products teams.

Updating correct information relating to customer, security, etc. in Security application.

Investigating queries on loan accounts maintained in the existing systems and applying loan features as requested by the customer.



Qualification and Experience:



Graduates Degree or Above. Minimum 2 years' Experience in Mortgage servicing or relevant

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Process Expert

Job Id

379374

Desired Skills

Digital Banking
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE