Job Brief

Indecomm is looking to hire a Mortgage Loan Servicing Manager. The individual will be responsible for the direct supervision of all activities in the Loan Servicing area, with specific emphasis on workflow to meet deadlines, and problem-solving to maintain excellent customer service to internal and external customers.

Roles and Responsibilities

• Key focus areas will be to manage:
  • Transitions
  • Process-related metrics ? SLAs (quality and turn times)
  • Staffing ? hiring, training, up-skilling, and retention
  • Documentation ? development and updating of SOPs/training manuals
  • ISO audits and related documentation
  • Client relationships in partnership with the Client Engagement Team
• Performing Loans Functions:
  • Maintain monthly agency reports, remittances, and reconciliation
  • Prepare, review, and send out borrower mortgage statements monthly
  • Prepare monthly reconciliations of cash accounts, escrow, and reserve balances
  • Oversee escrow maintenance, analyses, and payment processing
  • Post payments, escrow, and reserve activity; and update loan information in the loan servicing software
  • Prepare pre-closing escrow analyses and interest calculations, and review pre-closing statements for accuracy
  • Review and record loan closing and securitization proceeds when received and track warehouse activity
  • Review loan documents and onboard newly-originated loans into the loan servicing software
  • Generate and provide payment histories upon request of borrowers
  • Contribute to agency audits
  (OR)
• Non-Performing Loans Functions:
  • Manage a portfolio of delinquent loans and loans serviced for others to maintain asset quality, full compliance, and quality assurance with all Bank and regulatory (CFPB & OCC) guidelines regarding default administration, foreclosure, alternatives to foreclosure, resolution options, and recovery monitoring
  • Perform collateral evaluations and written analyses of an equity position to recommend foreclosure, repossession, and legal action
  • Employ loss mitigation techniques to discuss programs available for borrowers with imminent default or in default
  • Implement proactive charge-off recovery tactics to induce repayment and minimize losses
  • Provide administrative support duties including reporting, quality control, system coding and process changes, and forms management
  • Deliver effective customer service and responsiveness to internal and external customers

Requirements

• Degree in business, banking, finance, or a related field
• Overall experience of 7 to 10 years
• At least 3 years of experience in a managerial role
• Experience directly managing teams engaged in providing mortgage loan servicing
• Experience in process transitions
• Good communication skills ? written and verbal
• Detail oriented with strong analytical skills
• Highly organized and able to prioritize
• Proficiency in Microsoft Office Suite
• Flexibility to work day /night shifts as needed